Acknowledgement (to seller) from EA after completion?

Gwhiz

It's nice if the EA does something but I've never expected it. I guess depends not only on the EA but also how you've treated them too. However, at the end of the day they have sold your house for you (poetic license here) so maybe you should thank them

pawpurrs

In the Good Old days, I used to get a lot of Gifts from vendors, flowers, and chocs, but that seemed to wane in latter years.
A good agent, is priceless, they can really hold a sale together, there are many a sale that collapse because of communication issues, or buyers nervous of surveys etc, when really theres not much wrong with a house. Trying to deal with many stressed parties and keeping a sale together when they all want different things, isnt easy!

chickmug

pawpurrs wrote: »

In the Good Old days, I used to get a lot of Gifts from vendors, flowers, and chocs, but that seemed to wane in latter years.
A good agent, is priceless, they can really hold a sale together, there are many a sale that collapse because of communication issues, or buyers nervous of surveys etc, when really theres not much wrong with a house. Trying to deal with many stressed parties and keeping a sale together when they all want different things, isnt easy!

We always used to call buyer and seller when exchange took place to congratulate them, then again the day before completion to say thank you, then sent both parties a card and flowers. This could be why we had a very high repeat business. Don't the other agents get it? Are they really that stupid.

On the other hand we were (now and again) sent cards, letters, wine, champagne, had offers of us staying with them at their new coastal retirement home for the weekend, taken out for the odd meal.

pawpurrs

Ahhhhh but Chick you and I were perhaps not the norm eh!

silvercar

Our estate agent (same for buying and selling) turned up at the new place with the keys and a card to let us in. Next day flowers (£50 worth!) arrived from a posh florists.

chickmug

pawpurrs wrote: »

Ahhhhh but Chick you and I were perhaps not the norm eh!

You are so right and I really never realised how poor many agents were until I stated reading this forum just over a year ago.

chickmug

chickmug wrote: »

We always used to call buyer and seller when exchange took place to congratulate them, then again the day before completion to say thank you, then sent both parties a card and flowers. This could be why we had a very high repeat business. Don't the other agents get it? Are they really that stupid.

On the other hand we were (now and again) sent cards, letters, wine, champagne, had offers of us staying with them at their new coastal retirement home for the weekend, taken out for the odd meal.

Always should perhaps read mostly!!!!!!!

If we didn't like the people they wouldn't get a thing and if they never wanted to use us again thank goodness. This usually applied to the buyers who we couldn't escape from. If we didn't get on with the sellers we declined to deal with them. Latter sounds very heavy handed but as an independent why not - we enjoyed our daily work and didn't want it spoiled by some of the idiots out there.

QTPie

Gwhiz wrote: »

It's nice if the EA does something but I've never expected it. I guess depends not only on the EA but also how you've treated them too. However, at the end of the day they have sold your house for you (poetic license here) so maybe you should thank them

They got about 7500 "thank yous" from me :eek:.

If they sold my house as a favour, then they would have had a "thank you", but since they are a (well) paid service provider, I am their client and the onus is on them to maintain a good relationship...

For a house that virtually sold itself: one viewing (decided bad time for them to buy afterall), second viewers offered which we accepted and proceeded with (fell through when they tried a heavy gazunder), third viewers offered which we accepted and went through.

Estate Agent was not brilliant. When original viewers offered she was away ill and the negotiation got handled by her boss (who didn't know the house, us, the buyers and was absolutely bl**dy useless). Everybody is ill, but it wasn't serious and if I was an EA I would definitely handle a closing by phone... (for £7500 in a dead market - this past December).

The survey for that first purchase was supposed to happen just before the New Year. I was out of the country, but emailed the EA on the day of the survey to check that it happened ok. She emailed back to say she was away skiing, but her office were handling it and she would know if ANYTHING was wrong - so assured me EVERYTHING was fine. TEN DAYS LATER (after I asked my solicitor where things were - the buyer wanted a quick completion and time was ticking on) the EA "happened to just noticed" that the survey hadn't happened! Seems like the buyers had got cold feet over Christmas, had cancelled the survey and nobody at the EA's office had noticed.... EA spoke to the buyer and it was all back on - they would arrange a survey for the following week. That following week the buyer gazundered (by £40k - pre-survey) - we refused to negotiate, the sale fell through. Ok, may well have gazundered and fallen through anyway, but the "lack of responsiveness" and "inability to keep the pressure on" by the EA's office didn't help (despite me asking them for an update).

Yes, after the first sale fell through, I did keep a close eye on the sale at all stages. But I am a perfectly lovely seller

Our sale was actually "very easy" (immaculate home in desirable area). First two viewers were already on the EA's books, the final (successful) viewer walked in off the street (wanted to buy one of the three for sale on this development and had obviously done his research).

Didn't feel like my EA deserved a reward (other than the 1.6% + VAT) after their performance. Didn't expect anything material, but a phonecall/email "thank you", from them, would have been nice.

QT

franklee

Well I got a flowering potted plant thingy, was left inside the house by the EA selling for the builder. So really from the builder I guess.

Nice suprise.

I left my buyer a card Was the same EA dunno if she got a potted plant thingy from them too.

EDIT: Opps that reads wrong, I mean for my purchace years ago and sale before I went renting, haven't just purchased.

PD1

Mine rang me to say it had completed, even though I knew already via the solicitor - if they had sent me flowers I would have chucked them in the nearest bin, given the underhand and incompetent service I received from them.