Broken iPhone - help!

oceanscape

Today my iPhone stopped working. It just wouldn't turn on. I called Apple, and we tried different stuff, nothing worked.

So tomorrow I have to take it to an Apple Store to hopefully get a replacement.

My issue is that about 3 months ago I DROPPED my iPhone, and now it has a small scrape/scratch on the chrome bit of the casing around the edge (not the screen). The phone worked FINE after it was dropped; there were no problems at all.

I'm just worried that tomorrow they will see the scratch, assume I dropped it and that's what broke it, and refuse to replace it on grounds of "accidental damage".

Any advice for me?? Thanks

robt_2

There could be hundreds of reasons why it is marked. Whilst they could indeed say that I feel that there might be a little bit of paranoia on your part?

oceanscape

robt wrote: »

There could be hundreds of reasons why it is marked. Whilst they could indeed say that I feel that there might be a little bit of paranoia on your part?

Yeah, you're probably right. I am paranoid! But it does look like I dropped it and that's what broke it, the scratch is more like a "scrape" and obviously would fall under accidental damage.

Buzby

It'll go by any internal damage found, not external (assuming the display still works). You should be OK!

oceanscape

Buzby wrote: »

It'll go by any internal damage found, not external (assuming the display still works). You should be OK!

Well it turns on and I just get a white screen?! Thanks for the re-assurance though, I'm keeping my fingers crossed

Astec

oceanscape wrote: »

Well it turns on and I just get a white screen?!

More likely to be a software fault then hopefully. They'll probally flash the software to try and fix it. Phones do take a bit of wear and tear, better to take it in than worry and let it sit in a drawer.