Cant connect to Network

gk172

Hi there I need some advice please as i really dont know where to start, our main pc wont connect to the network and i havent got a clue where to look to fix things, i have checked and can get online with my daughters pc and my laptop so that takes it back to main pc which crashed 1/2 hr ago and ive not been able to get online since, the only error message im getting is cannot connect to network but no solution just to check signal but when i search for networks its there


Have just plugged in blue cable from pc to router and i now have internet on main pc but still not wireless as that drops as soon as i pull the cable out.


Any ideas where to start please?

GazH

Hi gk172,

Do you have Wireless encryption switched on the router ?

It could be that the crash has wiped out the passkey for connecting.

You say you can see the router on the network list, does it say it is security protected?

Cheers

Gaz

Kane99uk

Sorry for asking, but does your main PC have wireless capability - that is, does it have a wireless network card of it's own in the first place? If not, then you may have to leave it hard-wired to the router. If it does, see if you can find the set-up disc for the router and reinstall the software for it on the pc again, as if you were starting from scratch. Might help reconfigure the pc's settings following the crash.

macman

If you are able to connect the PC to the router by ethernet, why bother with a wireless connection at all? Just leave the ethernet cable in and save your wireless for the laptops and other PC's that are not adjacent.
Wireless is slower, less secure and less reliable. It has no purpose if you can use ethernet. It's only of use where you need mobility (i.e.for a laptop) or where the router is too far from the static PC.

bluboy

gk172 wrote: »

... but when i search for networks its there..

So click on it to connect and it should ask for your Wireless password/key.


...which of course you have;)

gk172

Thank you, this is the first time ive had a problem with wireless so not sure all the terms etc so please go easy on me, i have went into the device manager and i can find my wireless device which i have disabled and enabled but made no differance it shows as working fine, i have been via virgin set up and it states i am using wpa-psk it also showed me what my password to connect is and im using the right one but fails to connect also if i go in via network connections and try to connect i get the message - windows did not recieve any respose from wireless router or access point

gk172

bluboy wrote: »

So click on it to connect and it should ask for your Wireless password/key.


...which of course you have;)

It only asks when i go via the virgin set-up not via connect to a network is that right?

macman

OP, can you clarify that the other PC and the laptop are connected wirelessly? If so, and they're still workng, there is no problem with the router. It must be the wireless adapter on the PC.
What message do you get when you re-enter the WPA-PSK code and try to connect-does it say 'incorrect key' or similar?

GazH

OK, lets try something else.

- Plug the ethernet cable from the PC into the router.
- Open up internet explorer
- in the address bar type http://192.168.0.1 this should get you to the admin screen of yuor router (it may be http://192.168.1.1 but you can check this by going to a command prompt (go to run and type cmd) and type ipconfig/all this will show you (under defautl gateway) what the ip address of the router is)
- on the admin screen (IIRC, its been a while since I set a Virgin router up) you should be able to change the password. This is the password you need to connect to the router through a wireless connection.

Hopefully that makes sense

HTH

Gaz

cocoluvsmummy

errrm very untechie answer here, so please don't shout.

when ours does this we turn off the router and the pc, then turn them back on again and it seems to work, maybe woth a go?

macman

cocoluvsmummy wrote: »

errrm very untechie answer here, so please don't shout.

when ours does this we turn off the router and the pc, then turn them back on again and it seems to work, maybe woth a go?

Maybe not techie, but perfectly sensible sugestion to try rebooting the router first. However the OP has already advised that the connection is working to the other 2 PC's, so it's unlikely to be a problem with the router.