First post - advice needed on National Express compensation

mcb12

dmg24 wrote: »

If you are a teacher then surely you should be well acquainted with advance planning and time management? National Express did not make you late.

If you do not want compensation, why have you titled your thread First post - advice needed on National Express compensation?

Well, turning up at Wimbledon with over an hour spare to do a journey which wouldn't usually take more than, say, 20 minutes is advance planning, I'd say. Granted, checking to see if the trains aren't running isn't, but I shall make sure that they are in the future. It never occurred to me that I'd need to.

Compensation would be wonderful, but I don't necessarily expect it. I put that as the title because it's what the post is about. Is there any need to merely pick holes in what I've said? I think not. Do something more productive with your Sunday afternoon.

I thought I'd post on here to see what people thought, and wondered whether I had a case; not a session of verbal jousting with you. Now we clearly are 'mid joust', though, I must say, it's a lot of fun.

mcb12

dzug1 wrote: »

Who probably resents being spoken down to by ditto.

Whether you get rudeness or not from customer service personnel usually depend on how you approach them.

Correct. Usually, it does. I've worked in retail and a call centre before, and I know what it's like to get an rude customer, so I always make sure I'm not one, regardless of whether I'm annoyed about something or not.

Horace

Oh don't expect to receive a cheque from them either, they will give you an NE travel voucher instead.

Somerset

If you write a letter of complaint ( about the rudeness ) you might get a generic meaningless response apologising - hardly worth the effort.

Btw, NE do sometimes 'hold' coaches - it happened to one I was on, but I think they felt liable ie a lass was on a NE coach which was late and needed to 'connect' with the one I was on, for onward travel.