First post - advice needed on National Express compensation

1984ReturnsForReal_2

Why should anyone pay anyone compensation for something thats not their fault?

As for being rude, was this before or after you tried to insist that National Express should recompense you for London Undergrounds mismanagement, your choice to get a taxi, forget your railcard, get another taxi & purchase a train ticket?

You have 2 chances:

1) Get £1 back of National Express less their cost of having to deal with such a request.

2) Try and get compensation off London Underground.


Either way really, you have NO case against National Express.

dmg24

Horace wrote: »

Why should they apologise for your tardiness? They gave you an option of changing your ticket for one tomorrow for £39. What's the problem with that, I have never found National Express staff to be rude.

I agree. The OP is confusing rudeness with someone telling him something that he does not want to hear. Big difference. Huge.

1984ReturnsForReal_2

By the way, was this the Demonstration Weekend?

If so did that contribute to London Undergrounds inability to provide a service or did someone simply decide to chuck themselves under a train?

mcb12

dmg24 wrote: »

Do you think they'll send the £1 cash or cheque?

OP, do you really expect compensation for somebody being rude to you? From what you have described I can only assume that you lead a sheltered life, as no one was actually rude, they just did not make the language all 'pretty' for you.

No, I don't necessarily expect compensation for people being rude to me (I'm a teacher, for goodness' sake; I'd be minted if I got compensation every time someone was rude to me), I just expect to be treated like I'd treat someone, and that's what my letter - that some people helpfully suggested - will say.

I lead a sheltered life? How's that, then? Because I expect people who provide a service to be courteous? I don't need 'pretty' language, and I don't need patronising. But hey, thanks.

Oh, and a cheque would be fine.

1984ReturnsForReal_2

mcb12 wrote: »

No, I don't necessarily expect compensation for people being rude to me (I'm a teacher, for goodness' sake; I'd be minted if I got compensation every time someone was rude to me), I just expect to be treated like I'd treat someone, and that's what my letter - that some people helpfully suggested - will say.

I lead a sheltered life? How's that, then? Because I expect people who provide a service to be courteous? I don't need 'pretty' language, and I don't need patronising. But hey, thanks.

Oh, and a cheque would be fine.

mcb12


Then your letter to NE should be about someone being rude to you.

What your actions financially cost you is of no relevence at all.

dmg24

mcb12 wrote: »

No, I don't necessarily expect compensation for people being rude to me (I'm a teacher, for goodness' sake; I'd be minted if I got compensation every time someone was rude to me), I just expect to be treated like I'd treat someone, and that's what my letter - that some people helpfully suggested - will say.

I lead a sheltered life? How's that, then? Because I expect people who provide a service to be courteous? I don't need 'pretty' language, and I don't need patronising. But hey, thanks.

Oh, and a cheque would be fine.

If you are a teacher then surely you should be well acquainted with advance planning and time management? National Express did not make you late.

If you do not want compensation, why have you titled your thread First post - advice needed on National Express compensation?

mcb12

1984ReturnsForReal wrote: »

mcb12


Then your letter to NE should be about someone being rude to you.

What your actions financially cost you is of no relevence at all.

Yeah, it will be - that's the most annoying thing about it. I don't resent paying for travel, but I do resent being spoken down to by some smarmy jumped up so and so.

Keith

mcb12 wrote: »

I'm not saying they necessarily should pay me £120, but I am saying that I've had bad service from the moment I phoned them up and politely asked what they could do for me, if anything. I didn't even get a 'Sorry, there's nothing we can do...'; it was 'You can change your ticket to one tomorrow for £39.'

You asked and they told you what to do.

The underground has engineering works during the weekends, you should of checked before travelling.

dzug1

mcb12 wrote: »

Yeah, it will be - that's the most annoying thing about it. I don't resent paying for travel, but I do resent being spoken down to by some smarmy jumped up so and so.

Who probably resents being spoken down to by ditto.

Whether you get rudeness or not from customer service personnel usually depend on how you approach them.

1984ReturnsForReal_2

mcb12 wrote: »

Yeah, it will be - that's the most annoying thing about it. I don't resent paying for travel, but I do resent being spoken down to by some smarmy jumped up so and so.

Personally I would still resent it BUT I would realise its nothing to do with NE but my own personal failure. I always leave an hour or two spare if travelling through any city if having to be somewhere is time dependent.

Its amazing how much having a beer or 2 at a train station or airport pub can save you.

If you really want to send a letter in do it but its of little use without the name of the person involved.

Expect to get one back saying they have "received further training".

It wont really achieve anything other than wasting more of your time.

Probably best to put it down to experience.