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help needed please
colleensims
Posts: 429 Forumite
I sold a mobile phone on ebay exactly a week ago and still havent received the money.
I emailed the buyer asking when they are going to pay and they sent me a message back saying they had paid when they first won the item.
I have checked my paypal account and have not had any money from that person. They are insisting that they paid and they havnt.
what should i do?
Thankyou
I emailed the buyer asking when they are going to pay and they sent me a message back saying they had paid when they first won the item.
I have checked my paypal account and have not had any money from that person. They are insisting that they paid and they havnt.
what should i do?
Thankyou
0
Comments
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If they paid via Paypal they would have a transaction ID, ask if they have this & could they confirm the e-mail address they sent it to (just looking on a previous email confirmation I have had from Paypal & it shows this all on there).
If they can supply a transaction ID & they can confirm it is the correct e-mail address that it has been sent to then I guess it would be best to contact Paypal.0 -
When you check your sold page on ebay does it show as paid or not?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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I have checked and it says i am still awaiting payment.0
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OK, go back to the buyer and explain that they might have overlooked payment as nothing shows. You could even ask whether they might have sent a cheque or postal order as it could still be on its way.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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why would you send an item before its been paid for:eek:
surely thats not the norm, is itmake the most of it, we are only here for the weekend.
and we will never, ever return.0 -
anniehanlon wrote: »why would you send an item before its been paid for:eek:
surely thats not the norm, is it
I don't think there has been any mention that the phone has been sent yet.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
sorry Soolin, my mistake, i just read 'I sold a phone' and brain went into neutral.
make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
anniehanlon wrote: »sorry Soolin, my mistake, i just read 'I sold a phone' and brain went into neutral.
Tee hee, I've done that as well, I've typed out long answers then clicked send and realise I have missed out reading a whole vital paragraph or something..I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Has the buyers payment not come through as an e-cheque? this happens alot with paypal and when it does it will show as being sent on the buyers account but wont be showing on your balance yet.
You can usually tell by clicking on the sold item in my ebay and where the pound sybol usually is to the right you will see an egg timer, run you mouse over it and it will read something like "payment initiated through paypal"
If this is the case don't send untill it changes to cleared as just like real cheques e-cheques can bounce.0 -
Is your email address in your listing correct (no missing characters or typos) ?
If not, you will not receive the payment via Paypal, but the buyer will think that they have sent it.0
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