Contacting Creditexpert.co.uk

sixxx

I am not entirely sure this is the right place for this in the forum (can a mod please move it if it is)
I am currently abroad and wish to cancel my creditexpert membership. I have asked them for a direct line number and just get an automated reply with an 0800 number. The problem is you cannot dial 0800/ 0845/ 0808 / 0870 numbers from Canada.
Does anyone know how i can contact them? I have tried the customer services email but that jut picks up on the keywords 'cancellation' and send me an automated reply :rolleyes: I have sent another email with complaint in the title and it says i should hear from them withing 2 days.
Any help on a phone number appreciated.

never-in-doubt

sixxx wrote: »

I am not entirely sure this is the right place for this in the forum (can a mod please move it if it is)
I am currently abroad and wish to cancel my creditexpert membership. I have asked them for a direct line number and just get an automated reply with an 0800 number. The problem is you cannot dial 0800/ 0845/ 0808 / 0870 numbers from Canada.
Does anyone know how i can contact them? I have tried the customer services email but that jut picks up on the keywords 'cancellation' and send me an automated reply :rolleyes: I have sent another email with complaint in the title and it says i should hear from them withing 2 days.
Any help on a phone number appreciated.

Ring this direct number:

0115 8286485

never-in-doubt

sixxx wrote: »

I am not entirely sure this is the right place for this in the forum (can a mod please move it if it is)
I am currently abroad and wish to cancel my creditexpert membership. I have asked them for a direct line number and just get an automated reply with an 0800 number. The problem is you cannot dial 0800/ 0845/ 0808 / 0870 numbers from Canada.
Does anyone know how i can contact them? I have tried the customer services email but that jut picks up on the keywords 'cancellation' and send me an automated reply :rolleyes: I have sent another email with complaint in the title and it says i should hear from them withing 2 days.
Any help on a phone number appreciated.

From one of my email replies:

If you have any further queries, please feel free to contact me directly either by e-mail at lee.hancock@uk.experian.com, by telephone on 0115 8286485 or by writing to me at the following address:
Directors' Office, Experian, PO Box 8000, Nottingham, NG80 7WF
Yours sincerely



Mr L J Hancock
Consumer Compliance Executive
Directors' Office

Hackneygirl

never-in-doubt wrote: »

From one of my email replies:

If you have any further queries, please feel free to contact me directly either by e-mail at [EMAIL="lee.hancock@uk.experian.com"]lee.hancock@uk.experian.com[/EMAIL], by telephone on 0115 8286485 or by writing to me at the following address:
Directors' Office, Experian, PO Box 8000, Nottingham, NG80 7WF
Yours sincerely



Mr L J Hancock
Consumer Compliance Executive
Directors' Office

thanks for that information, their service is somewhat lacking so at least we have a name and contact person to direct our complaints, the normal email service is rubbish, they give you a reference number and then you don't hear from them again :rolleyes:

sutton111

Hackneygirl wrote: »

thanks for that information, their service is somewhat lacking so at least we have a name and contact person to direct our complaints, the normal email service is rubbish, they give you a reference number and then you don't hear from them again :rolleyes:

Same here I sent them an e-mail on Wednesday moaning about some defaults and all I got was a reply message saying we will reply within 2 working days. :mad:

IMO Equifax are far more efficient.

Hackneygirl

sutton111 wrote: »

Same here I sent them an e-mail on Wednesday moaning about some defaults and all I got was a reply message saying we will reply within 2 working days. :mad:

IMO Equifax are far more efficient.

thanks but I imagine it will be a nightmare to actually change over to Equifax lol

sutton111

Hackneygirl wrote: »

thanks but I imagine it will be a nightmare to actually change over to Equifax lol

You subscribe to them separately. They are separate organisations.

Equifax

Experian

Innocent_Guy

[EMAIL="customerservice@creditexpert.co.uk"]customerservice@creditexpert.co.uk[/EMAIL]
telephone: 0800 656 9000 (Mon-Fri 9am-6pm, Sat 9am-1pm)
fax: 0844 481 5818
address: PO BOX 7710, Nottingham, NG80 7WE

never-in-doubt

Innocent_Guy wrote: »

[EMAIL="customerservice@creditexpert.co.uk"]customerservice@creditexpert.co.uk[/EMAIL]
telephone: 0800 656 9000 (Mon-Fri 9am-6pm, Sat 9am-1pm)
fax: 0844 481 5818
address: PO BOX 7710, Nottingham, NG80 7WE

mate the [EMAIL="customerservice@creditexpert.co.uk"]customerservice@creditexpert.co.uk[/EMAIL] email addy is the one that takes a week to respond - grrrrrr soooo annoying :mad:

sixxx

Innocent_Guy wrote: »

customerservice@creditexpert.co.uk
telephone: 0800 656 9000 (Mon-Fri 9am-6pm, Sat 9am-1pm)
fax: 0844 481 5818
address: PO BOX 7710, Nottingham, NG80 7WE

As I said in my original post. You cannot dial 0800 numbers from Canada!!!

And as others have said the customer service email is absolutely useless if you want anything but an automated reply. I am sure that they never get seen by a real person just a computer searching for keywords that sends a standard useless message. This is a summary of the message I received when I asked for a non 0800 number:

"We're sorry that you are thinking of leaving us. What you should know first: .................blah........blah....etc.....etc....If you are still thinking of leaving us, please call us free on 0800 656 9000"

Very helpful :mad::mad:


Thanks Never-in-doubt for the information . Its looks like it might help me get somewhere. I will give that number a try Monday morning.

I did find this on the Experian website during my hunt.
h**p://w*w.experian.co.uk/www/pages/home/contact_us_main.html
Please replace the '**' with the correct letters. I cannot post direct links as I am a new user :rolleyes:

It gives a landline for Experian and the 0800 for credit expert. I presume I could get one to put me through to the other. It is part of the same company after all. I will let you know how i get on. The number is:

"For business or any other enquiries:
Tel: 44 (0) 115 941 0888"

b3nton

never-in-doubt wrote: »

mate the [EMAIL="customerservice@creditexpert.co.uk"]customerservice@creditexpert.co.uk[/EMAIL] email addy is the one that takes a week to respond - grrrrrr soooo annoying :mad:

I emailed them once with this address and they took nearly 2 weeks!