Paypal transaction

YorkshireIan

Thanks Arthur...hes still not replied.grrrr...Im just wondering how long I should give him...maybe until next week and then move to the next step....cant understand what hes playing at,always thought it was a reputable forum,well there you go,we live and learn...

Hailz86

I would say give it till monday, if nothing, then escalate it to a claim and get your money back xx

soolin

Just to clarify the basic dialogue thingy in paypal does NOT hold the sellers funds, the funds are only held when the dispute is escalated to a full chargeback.

If you don't get any response at all from the dialogue then escalate, I would not wait anywhere near the 20 days you have though, no more that 3 or 4 personally.

YorkshireIan

Well it looks like it may have done the trick fingers crossed,late last night he sent an email and apologised giving me the reasons for the delay which appear to be honourable,he states he is sending the goods this weekend so Il sit tight for few days,we,l see if he keeps to his word,thanks for all the feedback everyone...will keep yopu posted.
best wishes ,ian

soolin

That sounds a lot more encouraging. Just remember not to 'close' anything in paypal until you get the items and are happy with them.

king-arthur

soolin wrote: »

Just to clarify the basic dialogue thingy in paypal does NOT hold the sellers funds, the funds are only held when the dispute is escalated to a full chargeback.

If you don't get any response at all from the dialogue then escalate, I would not wait anywhere near the 20 days you have though, no more that 3 or 4 personally.

I would disagree with the holding funds part - I personally experience this a lot. As soon as a dispute is issued Paypal will freeze the funds until the issue is resolved - it doesnt need to be escalated, they still get temporarily held. I am speaking from pure experience

YorkshireIan

So basically when I recieve the goods there is a procedure on Paypal where I drop the dispute so to speak,so as to release his money?

king-arthur

Yep just go into the dispute console and select the case you have open - theres an option within there to simply close the case. Just make sure that when you get the goods you are 100% happy with them because the case cannot be opened again. In this case it's fishing tackle so obviously it either works or it doesnt but in my business I purchase a lot of laptops and computers so should they develop any faults within a reasonable time frame I would find it difficult to claim once I close the case.

tomarola

I would give it till end of next week, as bank holiday was this week, so could have been delayed.

Next stop a few polite emails asking where is your items, then if not resolved go to paypal.

YorkshireIan

yeahs its a carryall and rod holdall so should be ok...we,ll see if it turns up first lol,thanks again...:beer: