what a toe rag

amersall

newlywed wrote: »

I'm a prepay customer and I've had other issues with staff making mistakes. I asked for £15 on each of a card and key. They did two transactions of £15 but both on the card. I didn't find out till I got home - therefore lots of gas but no electricity for me! The girls were too busy chatting about their plans for the evening to pay any attention to the difference between a card and a blue key :rolleyes:

I rang them to tell them what they did and ask what would have happened if it was my last £30 and I had no more money to put more on my key? Er um, we'd have to tell you to see the manager... she's only in on a tuesday afternoon.

Well thanks, that would have left me with almost a week with no lights, tv, kettle, cooker - and no heating anyway since the timer etc needs electricity :rolleyes: And I'd have needed to take a day off work just to try and see the manager to get it sorted.

Thankfully it wasn't so close to the end of the month to cause a problem - but could easily have been.

Since then I carefully check my receipts every time, before I leave the shop.

hi there, that was terrible, if you had come into my shop any of us there would have put it on for you and you pay it back the next time it was due to be topped up. we are really nice staff where i work and we go out of our way to help people out, sorry that happened to you as we are not all like that

amersall

Enfieldian wrote: »

Ah. I see.

Ok. Unfortunate and you know he knows that you know what happened....

He will probably keep coming back hoping that you will do it again!

Shame though.

i know what he will get if he comes back in without my money, he will be wearing his b***s as earings! lol

newlywed

amersall wrote: »

hi there, that was terrible, if you had come into my shop any of us there would have put it on for you and you pay it back the next time it was due to be topped up. we are really nice staff where i work and we go out of our way to help people out, sorry that happened to you as we are not all like that

Thanks, it's good to know that there are places that would do that. I use another paypoint shop now


To be honest, if I had budgeted and planned for a trip to the seaside and not budgeted for a £60 extra on the gas card, I wouldn't have sacrificed my planned trip for someone else's mistake. But I certainly would pay it off in the manner I had promised.

Perhaps give them a few more days - maybe they are waiting for payday? I think benefits get paid early over bank holiday weekends, maybe they're waiting for the next payment to come in?

If they did realise what had happened and not intended to pay anything, surely they wouldn't have risked come back into the same shop? The fact that they said they would pay it off albeit at a slow rate surely must mean something? (unless of course they are now avoiding the shop completely).

amersall

newlywed wrote: »

I think they put £30 on leccy by mistake. Tried to reverse it but ended up putting an extra £30 on it. And then (as they thought they'd reversed it) put the customer's £15 on the key too.

that right, sorry if my punctuation wasnt good and no one understood

amersall

newlywed wrote: »

Thanks, it's good to know that there are places that would do that. I use another paypoint shop now


To be honest, if I had budgeted and planned for a trip to the seaside and not budgeted for a £60 extra on the gas card, I wouldn't have sacrificed my planned trip for someone else's mistake. But I certainly would pay it off in the manner I had promised.

Perhaps give them a few more days - maybe they are waiting for payday? I think benefits get paid early over bank holiday weekends, maybe they're waiting for the next payment to come in?

If they did realise what had happened and not intended to pay anything, surely they wouldn't have risked come back into the same shop? The fact that they said they would pay it off albeit at a slow rate surely must mean something? (unless of course they are now avoiding the shop completely).

hi. he came back to shop when he blamed it on his wife for not saying anything to him, i have not seen him since only at the seaside. i do not excpect him to not go to the seaside, but a token payment from him would have been nice! i love where i work and we have banter with the customers , and we would help anyone out.and i am not just saying that, it really is a nice shop to come to nothing is too much trouble for us

Valli

Amersall - you are NOT 'far too honest for your own good' - you can sleep nights. You have integrity.
Karma....
Well done you for handing the £300 in.
***pats Amersall on back***

amersall

Valli wrote: »

Amersall - you are NOT 'far too honest for your own good' - you can sleep nights. You have integrity.
Karma....
Well done you for handing the £300 in.
***pats Amersall on back***

awe bless you:Athanks for that, much appreciated.:D

amersall

kinglewis121 wrote: »

for anyone who still doesnt understand what she's saying i think is , she credited the keys 30 instead of 15 ok error , she tried to reverse it then when thinking it was reversed did the original transaction of 15 on each but the reversal hadnt happened therefore leaving 45 per key am i right?

hope it helps
Lewis

hi there, what makes you think i am female?

kinglewis121

something instinctivly just said you were , plus im not being sexist of any sort but i know women from what i see are alot more helpful in those situations if you were a teenager say i know id go to the manager if that happened but your put your customer first and plus the man you served seems to be a coward and if you were male maybe he'd be more inclined to pay you as if you were female he may have an attitude as i dont care if she wants paying lol dont wanna rattle on

amersall

kinglewis121 wrote: »

something instinctivly just said you were , plus im not being sexist of any sort but i know women from what i see are alot more helpful in those situations if you were a teenager say i know id go to the manager if that happened but your put your customer first and plus the man you served seems to be a coward and if you were male maybe he'd be more inclined to pay you as if you were female he may have an attitude as i dont care if she wants paying lol dont wanna rattle on

yes you are right, and for the reasons you stated. but i can hold my own with anyone, i am like a little rotweiller when i am wronged, watch this space for the next installment.lol