disconnected gas pipe

lowri99

has any one got advice on being cut off by a contracter with out any notice or even a phone no to contact they were putting in a gas pipe for next door and cut me off without warning or when they were going to re connect me is this legal to come onto my property and disconnect me i have a child with severe medical needs and he needs access to gas for he showers at least 3 times a day

Pssst

lowri99 wrote: »

has any one got advice on being cut off by a contracter with out any notice or even a phone no to contact they were putting in a gas pipe for next door and cut me off without warning or when they were going to re connect me is this legal to come onto my property and disconnect me i have a child with severe medical needs and he needs access to gas for he showers at least 3 times a day

What works were the contractor undertaking? were they laying new gas mains/services?
If so,did you tell them they had cut you off?
If you did,what did they say?
What are are you in?
What was the contracting company?

When will they reconnect you?

daveyjp

Call the Gas Emergency number. Used to be Transco, it's now part of National Grid.

lowri99

they were laying a new gas pipe for next door as shes got coal now but has had a full grant for gas heating they told her they had to cut me off to connect her to my pipe they never spoke to me but saw me leaving my house to go out they told her they had reconnected me but when i turned my boiler on it wouldnt work so i went outside and couldnt believe that my gas pipe had been disconnected from the supply i thought you had to inform the person it was nothing to do with me i dont know why they cut me off it took me a lot of calls and begging to send someone out 6hrs later to reconnect me if its happened to me im sure its happened to many other vunrable people i cant understand how they can do it without informing the home owner.

Pssst

It sounds like for technical reasons,in the course of their work,they have had to shut off and/or otherwise adapt your gas service. It would have been ideal,and you should quite rightly expect that they should leave you some kind of notice that they had to temporarily disconnect your supply and if they have subsequently reconnected it,supply a contact number to have your supply "purged & relit" and checked for correct operation.

It is quite normal to have to sometimes interrupt supplies to do work. What they failed to do apparently was to keep you informed.

If you are still without a supply, ring 0800 111999 and report a no gas situation. Turn off your supply at the main gas tap and tell them you have turned it off.

If you now have a supply and feel aggrieved at the poor service,write to your gas transporter. Your transporter is detailed on your bill. If you are in NW,Midlands or London it will be National Grid.

Transco no longer exists.

olly300

I'm puzzled why your neighbour didn't warn you as well.

Anyway if you have the name of the contractor contact the energy ombudsman and find out exactly how you need to make a complaint - http://www.energy-ombudsman.org.uk/

lemontart

my only concern is we know why no gas so technically not emergency and it is the contractors responsibility to reconnect you and come in and make sure safe to turn gas back on,

Did the contractors put a card through the door saying gas turned off or saying they need access to reinstate supply?

So looks like back on supply by re-reading your last post.

Just for info if for any reason gas is turned off and engineer usually will need access to property to ensure no air in pipes before turning supply back on as if there is there could be further problems.

Gman0365

Generally when there is to be a planned interruption to you're gas supply you should be given 5 working days notice by you're gas transporter. This tends to apply to mains replacement activities such as renewing the gas main in the road because of its age. From what you are saying you're neighbour was having a new service installed and rather than digging up the road/footpath to connect directly onto the gas main they have made a connection onto the service supplying you're house. This is very common and generally saves the inconvenience of the road having to be dug up. That said, you should still of been informed that you're supply was going to be interrupted during the time of the work and that access would be required to re-instate the gas back to you're appliances. Most reputable companies will inform you of this in advance. If you were not in while the work was being done then they should have left you a postcard with a number on it detailing how to get you're gas back on.

If you're gas supply is still affected call 0800111999 and report that you have "NO GAS TO PROPERTY". The have a look at

http://www.nationalgrid.com/NR/rdonlyres/0CF30070-5EE3-40EA-83F5-98B6460A9050/26213/GDNNoticeofRights.pdf

to see who you're gas transporter is and phone them to query why you're supply was cut-off without any warning.

Premier_2

lowri99 wrote: »

... is this legal to come onto my property and disconnect me ...

Not without a warrant or your permission (or possibly in case of extreme emergency).

Why did you allow them in and allow them to turn off the supply?

As lemontart says, whoever turns on the supply will need access to your property before they agree to do so.

lowri99

i didnt let them in they did it from the gas box outside my window it was not an emergency as they could have connected next door from the mains but must have at the last minuate connected her to my pipe i was out at the time

Pssst

lowri99 wrote: »

i didnt let them in they did it from the gas box outside my window it was not an emergency as they could have connected next door from the mains but must have at the last minuate connected her to my pipe i was out at the time

If they have had to interrupt your supply in the course of their work, then they would also have to isolate your supply at your meterbox. The reason for this is to prevent a hazardous situation due to admittance of air into your gas supply. The normal procedure would be for an engineer to attend once the gas service is reconnected,to test and relight your appliances and ensure they are working ok.