BT Yahoo Wanted £192 from me!

arealhighlander

I have been with BT Yahoo for over a year. towards the end of last year, they told me that they would be applying a Fair Use Policy on downloads, but it would only apply to BT Internet, not BT Yahoo customers. Apparently though in November they merged all into one BT and BT Yahoo.

I got a letter from them in January saying that I had downloaded well over the Fair use in November and December (it was only about 210 Gig in December...!) and if I wished to stay with BT Yahoo, I had to pay them £192, or I could leave and pay nothing.

Err, bye bye BT! Phoned them up, and got my MAC code there and then. I then looked about to find an fully unlimited ISP, no-one with a Fair Use Policy. I finally went for Zen Internet. For the same price as BT Yahoo (£29.99) they do not meter at all. 5 days after giving them my MAc code, I was changed over, no problems, no drama.

mr_fishbulb

Zen no longer offer uncapped bandwidth for new customers.

deebee

had exactly the same issue with BT, have just changed to Pipex - uncapped and with 1000 free minutes of phone calls - fab! changeover was faultless, and they sent me e-mails to confirm change dates, etc, seems very good so far, cheaper than BT, uncapped and with free phone minutes - best thing BT ever did was to make me ditch them!

Nomee

I have been sent an e-mail from toucans that i downloaded 9 GB last week. Although I was updating my computer and downloaded all updates and softwares from my office computer. I dont know if they make me ditch them or will they allow me to stay. I am paying £15.99 (said unlimited but 3GB fair use policy) per month. I will check if pipex is available in my area.

arealhighlander

Phew! Looks like I got onto Zen just in time, there is no way I will ever get an 8 Meg connection at my house (can just get 1 Meg) so unlimited 1 Meg will do me fine.

fraser

tbh you are downloading much much more than most so it should not be a surprise...

headcovers

The top limit on BT is 40GB, hence if you downloaded 210GB in December you downloaded over 5 times the allowed amount.

I am on an account with a limit of 6GB and I am very careful to stick within that limit. Why should you be able to download whatever you like when others stick rigidly to their limits?

I'm not having a go, I genuinely want to know why you think it's one rule for me and another for you?

deebee

guess the issue is more to do with the fact that BT changed the rules, typical of a former monopoly company! - that's why I accepted their offer and left - went to Pipex, very smooth transition and brilliant phone offer too; not missing BT one little bit, although they dtill keep sending me special offer junk mail, even after their 'ultimatum' letter - guess like most big companies, departments don't talk to each other - even though 'it's good to talk' lol

wonka

arealhighlander, you just got into Zen by the skin of your teeth, I believe they are now forcing new customers into their new CAPPED products.

However, I think your days are numbered. Since ISPs' costs directly relate to how many Gigs their customers download, this effectively means that other customers are subsidising the 'throttlers'.

BT are obviously more ruthless than Zen, but eventually Zen too will decide that they can inflate their bottom line simply by discarding customers who throttle their connection, and cost them money. Zen are losing money on customers who throttle, and that is not sustainable.

Good luck to you, but make sure you enjoy it while it lasts.