Comlpaint about noise levels in a travelodge?

yorksrabbit

The yobs-in-the-next-room is the elephant-in-the-room as far as too many hotel groups or individual establishments are concerned. They know it exists but prefer to pretend it doesn't.

That's why we long since switched from Travelodge to Premier Inn, and its explicit "Good Night's Rest Guarantee".

The guarantee can't do anything about rubbish coming in off the street and setting up camp in the room next door but it certainly makes it easy to file a claim and get a full refund.

We've been lucky and never had a problem but friends of ours once ran into an unusual situation: their inbound flight from the Caribbean was delayed so many hours that they landed at 1am UK time instead of 6pm.

They faced a long drive home and at that time of the morning were too tired to make the journey so rolled up at a Premier Inn. Construction work on an adjacent site -- nothing to do with Premier Inn -- began so early and was so intrusive despite the double glazing that they managed only a few hours' sleep.

At check-out, a sympathetic receptionist actually invited them to try a claim on the GNR scheme, even though both she, and they, agreed that Premier wasn't at fault in any way.

Surprise, surprise: Premier made a full refund. Customer relations doesn't get any better than that!

Little_Miss_Lexi

I think Travel lodge gets too much of a bad rep.

I've stayed in a few before and I actually didn't think it was bad, It's a cheap place to stay for the night and the ones I've stayed in have never had any trouble.

I've stayed in much more pricier hotels and have been appalled at the noise level from people screaming up and down the corridors all night long.

I would write to head office expressing your opinions and say that you'll no long book with them in future unless you feel the matter is being dealt with properly. You never know you might get a few free nights

serpent13

I don't think they're cheap myself - I obviously have a different idea of cheap to the rest of you.

Years ago I stayed at a hotel in Leatherhead when I went to see an Oscar Wilde play at the (then) Thorndike Theatre. It was horrendously expensive but my room was bigger than my flat so I thought, well ... wow ... etc.

When I got back from the theatre and retired to bed I was prevented from sleeping by some extremely loud music from the bar which went on forever. I complained but they said they couldn't do anything.

Mind you it's not as bad as the night at a hotel in Gravesend where my room was below the level of the car park (honest) and there was a wedding reception in the function room above ... not to mention the very odd abandoned underwear in the bathroom!

And many many years ago a mate and I spent a sleepless night at a b & b in Salford with the lights on because of the cockroaches ... and so we could jump over the sticky bits on the carpet!! Urk!!

Spartacus_Mills

LinasPilibaitisisbatman wrote: »

What did you expect them to do? Call in the SAS?

Its unfortunate but quite forseeable in a city centre budget hotel. You get what you pay for.

You !!!!.

You complete and utter spineless cabbage.

It is not acceptable wherever you stay to have to put up with that sort of thing irrespective of how much you pay for the hotel. It is mentalities like yours that condone poor standards of behaviour and poor service. This hotel was advertised as having a 24 hour reception which should have sorted it. Plod had to in the end.