Comlpaint about noise levels in a travelodge?

underlay_guru

I stayed in the Travel Lodge in Southend a couple of years ago...only they failed to tell us the hotel sat above 2 nightclubs, with a big taxi rank outside...
We were 'treated' to heavy dance music until about 4am, followed by the inevitable nightclub crowds waiting impatiently in the taxi queue.

Should've complained, but I didn't.Anything for an easy life...

davetrousers

underlay_guru wrote: »

I stayed in the Travel Lodge in Southend a couple of years ago...only they failed to tell us the hotel sat above 2 nightclubs, with a big taxi rank outside.....

I think that they do say if this is the case. When I was looking at Brighton it does say that the seafront one is in an area with bars and nightclubs.

Travelodge , One word

underlay_guru

davetrousers wrote: »

I think that they do say if this is the case.

Hi, i've just checked the Travelodge website, and indeed, it does state:

"Due to location of this hotel some exterior noise may be heard from the Night Club and Wine Bar open underneath hotel."

...so my mistake, should've checked!

davetrousers wrote: »

Travelodge , One word

...thanks a lot for that. I was unaware 'Travelodge' had to be written as one word, not two.....

yorksrabbit

DebtHater wrote: »

Travelodge also have an over-booking policy, so for 40 rooms, they will book out 42 on any given night. Then it is down to the receptionist to call 2 of the customers/families to tell them they have been moved. I dont agree with the policy, in fact I hated phoning people to tell them we were fully booked and they had been moved because they were the last ones to arrive.

Travelodge's venal over-booking practice was one of several reasons why we'd never give 'em any of our business -- but, to be fair, hasn't that practice now been scrapped?

I seem to remember some kind of furore last year about Travelodge and its booking antics, so in the aftermath of that, I thought it had cleaned up its act.

andyrules

LinasPilibaitisisbatman wrote: »

. You get what you pay for.

Not necessarily - I take it you are referring to the cheap rooms - many of the guests in the same hotel will be paying the full rate.

yorksrabbit

andyrules wrote: »

Not necessarily - I take it you are referring to the cheap rooms - many of the guests in the same hotel will be paying the full rate.

You're right, andy. And it was a sublimely daft comment anyway: you book a night's stay with an accredited accommodation provider, then that night is for the purposes of rest and relaxation, not for being stressed out by morons in the next room. Hotels can't be held responsible for the conduct of their guests but they sure as heck can do something about it as and when it happens -- clearly, not the case of the Travelodge in the OP's experience.

Rain_is_Insane

I started a night receptionist job with travelodge a few weeks ago and I have to say....i'm gobsmacked at what they expect one person to do. I'm in full agreement that someone should be at the reception desk at all times but untill I started, there was just one person. That person is required (even if they are working on their own) to do security checks around the building on a regular basis, which means leaving the desk for 5 minutes at a time, but also to get the linen rooms ready for the cleaners the next morning, which, if they are left in a mess (and believe me they can be) can take up to an hour a room. There is one room on each floor and ours has 3 floors.

Yes, if you page the receptionists they should come running, but the "page system" is to press a call button on a cordless phone base. I know in our hotel the phone goes out of range on floor 2. Most travelodge's have a mobile phone attached to their cordless one which is supposed to kick in if the cordless one is out of range, doesn't always work though.

I had to work on my own a few nights last week and I walked up and down the stairs....terrified of taking the lift in case it got stuck, because neither phone gets any reception in the lift.

I agree that Hotels cannot be held responsible for the actions of a 3rd party, but, if on their premises, they can, and should, take the relevant steps to resolve any situation.

*waits for my P45*

kr15snw

I will openly admit (as the OP) that this is the first problem we have EVER had with a travelodge, and weve stayed in alot of the years.

The new ones (like blackpool central) are great! Location was perfect and as it was only built (well building converted) last year the rooms were wonderful and modern.

We recently stayed in a hilton in croydon as a valentines treat. Luckily we got a cheap deal and paid £70 for 2 nights (for both of us) as the room was no nicer than most of the travelodges we had stayed in before.

We seriously wondered why the rooms were normally £120 a night?!

yorksrabbit

Rain_is_Insane wrote: »

I started a night receptionist job with travelodge a few weeks ago and I have to say....i'm gobsmacked at what they expect one person to do.
>
I agree that Hotels cannot be held responsible for the actions of a 3rd party, but, if on their premises, they can, and should, take the relevant steps to resolve any situation.

*waits for my P45*

Your experience is the reason why several of us here didn't view the receptionist's conduct in the OP's case as a cardinal offence.

An outfit is only is as good as its staff, and its staff can only be good when they're equal in skills and in numbers to the tasks required of them.

Travelodge's cheapo rooms policy has to be paid for somewhere, and slashing investment in staffing levels is a great way to do that.

Well: great for Travelodge, but not for its beleaguered reception staff -- and definitely not for any Travelodge customer.

Horasio

We had a similar situation in a Holiday Inn Express.

A hotel is a place to sleep, not a party zone, that is what clubs are for.

I dread to think of how many people drive the next day after having their sleep interrupted, and the possible danger it could cause as a result.

Whether a place is cheap or not, we pay to get sleep or rest!

At this rate, it would be better to sleep in the car.