tesco...

mrcow

Just take it back and get it replaced.

It's a chicken. They're hardly going to kick up a fuss. Just go to customer services, tell them that you bought the chicken last week and it's humming. Let them do the rest.

Enfieldian

I bought a chicken thursday before the easter weekend that was dated display untill 14th (today) use by 15th (tomorrow) opened it today to roast it and it smells really foul.

Don't you mean "fowl"?

I'll get me coat.......

willo65

SpammyTheSpammer wrote: »

Surely that is the whole point? How would you feel if you were selling widgets and somebody calls you up and says:-

"I have some widgets in your bag and they do not widge anymore, I want my money back".

Are you going to refund them?

A receipt is not required if returning a faulty item, it helps to prove you got it from there but as a shop they are not required to give you a receipt and visa versa for faulty goods you don't have to have it. You may still need to prove its from their but I'm sure with Tesco packaging this would be sufficient.

Maybeanotherday

Hi guys thought I'd update you...
I placed my dodgy chicken in it's carrier with the packaging and took it to the store I bought it from...they asked for a reciept I explained I didn't have one and then all of a sudden when she realised it was chicken she was more than happy to take it off me, she told me three had been returned in the last 24hours and all that where returned where being sent off for testing.:eek: yuk!

tbw

Glad they sorted it for you Skellett.

All this talk of receipts is a bit irrelevant - there is some basic honesty to be taken into account and, if a Supermarket accused me of trying to work a flanker when returning a manky lump of meat then I would be demanding to see the Store Manager and ask him if he was happy for his staff to treat customers as lying gits !!!

I don't keep my receipts for very long - just long enough to check they haven't overcharged me (or unless I've paid by CC or Switch) - and probably most people bin them. Returning manky meat complete with the store packaging is not in the same league as taking back a kettle, toaster or printer cartridge which has nothing to show the sotre it was bought from. It doesn't matter which Tesco store the chicken came from, ANY Tesco store should take responsibility for the mistake and sort it out.

I would not appreciate any attempt by Tesco staff to make out I was lying over something like this and Boy, would I make sure they knew how angry I was .

SpammyTheSpammer

willo65 wrote: »

A receipt is not required if returning a faulty item, it helps to prove you got it from there but as a shop they are not required to give you a receipt and visa versa for faulty goods you don't have to have it. You may still need to prove its from their but I'm sure with Tesco packaging this would be sufficient.

OK, you obviously know more than me about this issue! Out of interest, and for the next time that I have trouble returning something, what do I say to a shop when they ask for a receipt? Is the fact that a receipt is not required if returning a faulty item enshrined in some consumer law that I can quote when returning a faulty item?

I would be grateful for this advice as this always seems to occur with the rare exception of Tesco (se my first post on this issue).

katiecoodle

I've NEVER had an issue when dealing with tesco customer services and actually find them very helpful...I can't imagine that they would accuse customers of going through the rigmorole (sp?) of buying 2 chickens, waiting for one to go off, then discarding one set of packaging and then returning the manky chicken in the incorrect packaging, just for a £3 profit! But if they do, you could always go the whole hog and get a DNA test on the chicken & any DNA in the packaging, because you'd be able to prove your chicken!!!!
:rolleyes:

mandragora_2

SpammyTheSpammer wrote: »

OK, you obviously know more than me about this issue! Out of interest, and for the next time that I have trouble returning something, what do I say to a shop when they ask for a receipt? Is the fact that a receipt is not required if returning a faulty item enshrined in some consumer law that I can quote when returning a faulty item?

I would be grateful for this advice as this always seems to occur with the rare exception of Tesco (se my first post on this issue).

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html#Q7DoIhavetoproduceareceipttoclaimmyrights
It is - check out the fact sheet produced by BERR (Dept of Business Enterprise/Regulatory reform); I had hassle when returning faulty tights to Tesco a while ago; the cs telephone helpline was great; the lass in the shop wasn't - basically, if it's faulty you are entitled to your money back under the Sale of Goods act. In my case, I'd had the tights for about a month before opening them & discovering holes - unreasonable to expect me to keep the receipt that long. When I returned a second time, I had no problem at all in getting a refund - I think the head office cs guys had been on the phone to the local store betweentimes!

kazzah

OK, you obviously know more than me about this issue! Out of interest, and for the next time that I have trouble returning something, what do I say to a shop when they ask for a receipt? Is the fact that a receipt is not required if returning a faulty item enshrined in some consumer law that I can quote when returning a faulty item

No you don't need a receipt when returning any faulty item - the sale of goods act does not require this, however proof of purchase can be helpful
ie. credit card statements, club card statements, packaging etc - if only to prove your point.
Personally with the chicken issue, I MIGHT have been tempted to cook it, eat it and then sue them when we all got ill !! ( only joking....)

willo65

mandragora wrote: »

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html#Q7DoIhavetoproduceareceipttoclaimmyrights
It is - check out the fact sheet produced by BERR (Dept of Business Enterprise/Regulatory reform); I had hassle when returning faulty tights to Tesco a while ago; the cs telephone helpline was great; the lass in the shop wasn't - basically, if it's faulty you are entitled to your money back under the Sale of Goods act. In my case, I'd had the tights for about a month before opening them & discovering holes - unreasonable to expect me to keep the receipt that long. When I returned a second time, I had no problem at all in getting a refund - I think the head office cs guys had been on the phone to the local store betweentimes!

Thanks for that mandragora, I knew that i'd seen this somewhere but you saved me some google time.