Box of Organic Fairtrade Chocolate Truffles 170g £0.01 @ Tesco online & instore

jeppy

claire21 wrote: »

Just had my delivery. They were shown as out of stock on the paperwork, so no charge but all 10 boxes were delivered in my shopping!

You lucky thing!! All this talk of chocolate, I will have to go and get my Cadburys egg!!

bitsandpieces

Chocs were out of stock and didn't come with my order, and Tescos still charged me full delivery for the other couple of bits I ordered. Customer Services were extremely unhelpful when I phoned, and refused to even refund any of the delivery charge.

COUPON_GIRL

Hi, my delivery of 10 boxes is due tomorrow evening, should i accept it if it arrives at the higher price and try to get money back or should I reject it. Some help on the legal side of it would be great. Cheers

prettypoppyknickers

cant find it now

bitsandpieces

Coupon Girl - more than the issue of legal rights, I suspect the problem may be in dealing with Tesco callcentre (I presume you'd want to avoid having to take court action over chocolate). I'd be inclined to cancel - I wish I'd just cancelled *my* order now.

The last time I ordered anything from Tesco online was almost a year ago - they messed up there, as well, but I figured Tesco might do better this time. More fool me - that's 2/2 orders they've bodged

claire21

COUPON_GIRL wrote: »

Hi, my delivery of 10 boxes is due tomorrow evening, should i accept it if it arrives at the higher price and try to get money back or should I reject it. Some help on the legal side of it would be great. Cheers

How much of a hassle is it to return them to a store for a refund if they dont come for 1p and you have phoned CS and cant get a discount?

COUPON_GIRL

Thanks bitsandpices and clare21 for your response. I think taking court action may be a bit drastic:rotfl:. I was wondering what rights I had really and if accepting it at the door meant in some way that I was accepting the price, not sure about offer and acceptance with regards to internet shopping.

Even though the Tesco website does state 'guide price', it explains the guide price as one that hasn't had discounts applied yet. I cannot find any info about overcharging.

It wouldn't be problem to take to the store to get refunded but then I would probably still be liable for the delivery charge and as the chocs are the only thing I have ordered, then that would be a bit of a bummer.

BFG_2

onetomany wrote: »

carnt find them must of sold out great find tho

carnt = can't

must of = must have

tho = though

stich = stitch

patern = pattern

not sure but is it 'onetomany' [as in spreading the word] or did you mean 'onetoomany' [as in tipsy]??

pukkamum

BFG wrote: »

carnt = can't

must of = must have

tho = though

stich = stitch

patern = pattern

not sure but is it 'onetomany' [as in spreading the word] or did you mean 'onetoomany' [as in tipsy]??

Pedantic = BFG

room512

hahahahaha