Problem With Talk Talk Broadband

Ms-Money-Penny

Phoned Talk Talk on 20 2006 to take up their Broadband package as it was £12 a month cheaper than i was paying for BT yahoo.

Received the modem on 3 March, telephoned them today as i had received no other paperwork from them regarding start date etc or how to set up modem etc. I was told a welcome pack had been sent on 2nd March and should receive it by this Friday, we asked to cancel. Was told no as they had se up the line. When i queried the "cooling off" period i was told it was a £70 charge. Asked to speak to supervisor and told one would call me back in 48 hours.

Yet reading their t & c's i feel i am entitled to send this back as it is a "trial period".

http://www.talktalk.co.uk/talktalk/servlet/gben-broadband-PageServer?ARTICLE=TERMS&sel=3

Any advice gratefully received

Thanks in advance

deanos

Get out of TT if you can it gets very very bad reviews

steviet78

As with a vast majority of broadband services they are subject to a 12 month contract. However if you signed up over the phone / internet then the distance selling regulations apply. As broadband is a service not a product you have a seven day cooling off period from the point of requesting the service. If they are charging £70, the most of this will be the activation charge from BT (£52.87) others could be admin charges, modem charges etc

marcusawilder

I've been with Talktalk for 10 months. Had no probs.... untill now.

DD went out on Feb. 23, had letter on 6 March telling me that I did not pay for Feb. Rang them up explaining that the bank had confirmed payment had been made & that it has appeared on my statement. Talktalk said my bank is wrong.

I offered to send talktalk a copy of the statement proving payment was made & a letter from the bank confiming that my statment was accurate.

Talktalk refused as they say that as payment was not made how could I have evidence of payment!!!!

Was told that I would be called "within 24 hours" to discuss further.

This was on Tuesday. I'm still waiting!!!

Am trying to speak to them now. Have been in a queue for nearly an hour.

My advise

Leave tham ASAP!!!!!

paddytt

I just changed all telephone svs back to BT after some poor service from TalkTalk. Their Customer Service dept used to be quite good - not it's REALLY APPALLING!

TT