River lsland AAAArgh

lisammm09

These shoes were leather with a suede edging. NOt something we would have even noticed should there not have been a problem.They were only 2 months old and still in stock and displayed in window display.
That is a ridiculous response, shoes that you cant get shoes wet? I live in Scotland it rains almost daily, what are we to do carry wellies in case there is a downpour. There was no care instructions and any shoes we have have the same treatment and kept in the same cupboard. There is no problems with any other shoes I have ever bought when they have got wet. Surely this would mean the shoes were of poor design if you are unable to wear them should it start to rain?

Butlers1982

looks like no-one agrees with the OP!

elisebutt65

If my shoes get soaked, then I stuff them with newspaper and put them somewhere warm to dry out and change the newspaper as it soaks up the excess water. If you don't stuff them, then they do lose shape and can crack - I also polish well before wearing out the first time as it protects and waterproofs them.

I never wear suede out in the wet cos it just trashes them!

foxxymynx

you can't get suede shoes wet - it ruins them, especially if they're not dried properly (you have to make sure that there's something to stop them shrinking as they dry).

It's like spilling tomato ketchup on a white top, leaving the ketchup to dry then washing it, which inevitably makes a stain - then blaming the manufacturer!

carlislelass

elisebutt65 wrote: »

If my shoes get soaked, then I stuff them with newspaper and put them somewhere warm to dry out and change the newspaper as it soaks up the excess water. If you don't stuff them, then they do lose shape and can crack - I also polish well before wearing out the first time as it protects and waterproofs them.

I never wear suede out in the wet cos it just trashes them!

same here, always stuff with paper..although I have been known to use smallish teatowels

dot-to-dot

I've never had any problems returning items to River Island. My friend works there though and she says if the item is faulty staff are encouraged to offer you to buy back the item at a discounted rate instead of refuding it. I don't know if this is every store, she works in a Glasgow one.

As for the shoes, I don't know how much of an argument you have. If suede gets wet and isn't stuffed/dryed properly it does shrink. The managers shouldn't have been rude to you though.

kazzah

These shoes were leather with a suede edging. NOt something we would have even noticed should there not have been a problem.They were only 2 months old and still in stock and displayed in window display.
That is a ridiculous response, shoes that you cant get shoes wet? I live in Scotland it rains almost daily, what are we to do carry wellies in case there is a downpour. There was no care instructions and any shoes we have have the same treatment and kept in the same cupboard. There is no problems with any other shoes I have ever bought when they have got wet. Surely this would mean the shoes were of poor design if you are unable to wear them should it start to rain?

Actually in a previous life, I worked for Clarks shoes as anyone will tell you their shoes are VERY expensive - when I worked there 20 years ago some mens shoes cost £65 then.
Leather shoes are NOT waterproof, nor are they showerproof - if you want to waterproof suede or leather shoes, you can buy Scotchguard suede and leather protector for about £3 per can - one spray and your shoes are protected

and yes, your husband should have popped some scrunched up newspaper in them and left them to dry in the open air

we always spray our shoes with the protector - well worth it in the long run

coco_custard

Why is everyone so freaking nasty on this site, you can say your point without giving it the "you're so stupid" attitude. OP said the shoes were leather, doesn't anyone go in the rain in leather shoes!?!?!!?

They had suede trim which sounds like at acted like a drawstring effect, ok so maybe they could've done something to prevent it but probably wouldn't have thinking they were just leather, easy mistake & I think the shop should've offered a credit note.

I once got a jacket from Ted Baker off OH for christmas, it had a missing button, when he took it back they refused to refund & gave him a credit note valid for 6 months, it was £130, I never went back in, it was miles & miles fromn where we lived, they made easy money out of selling a faulty item that day

kazzah

Why is everyone so freaking nasty on this site, you can say your point without giving it the "you're so stupid" attitude. OP said the shoes were leather, doesn't anyone go in the rain in leather shoes!?!?!!?

They had suede trim which sounds like at acted like a drawstring effect, ok so maybe they could've done something to prevent it but probably wouldn't have thinking they were just leather, easy mistake & I think the shop should've offered a credit note.

sorry - didn't think I was being nasty suggesting a possible solution to FUTURE problems with shoes
I am sure lots of people go out in leather shoes, me included, but I don't expect the retailer to re-imburse me if I don't look after them following them gretting very wet.

coco_custard

I'm sorry I should've been clearer, it wasn't you i was referring to, it's just sometimes I don't get the attack mentality with no empathy whatsoever. I just think when you buy shoes as opposed to slippers you kinda expect them to be able to be worn outside, even in the rain, you know!?

I'm not wanting a row just feels really angsty on here, a bit mob when you put a post up!?