E.ON help???

[Deleted User]

Magentasue wrote: »

Exactly. Completely different situation. This is the difficulty of paying too little and/or using too much. Unless you can afford a lump sum, your DD has to jump up to clear the debt. Also, if there is a debt, the DD needs to increase unless consumption is reduced so people in the OP's situation find the DD has to increase by a lot to clear the debt while paying for current use, otherwise, the debt increases instead of reducing.

Yep. As opposed to having no debit on your account, and the provider taking liberties and trying to increase the DD hugely for no reason....

Vestra

Also if you decide to leave Eon they will either object to your supply leaving or request the final account is paid in 3 months or so.

Maybeanotherday

Sorted this with helena thankyou we have spread the debt over 12 months it's reduced the payment to £109 per month not loads less but better than a kick up the backside

Magentasue

Hope that things work out - do keep reading your meters and keep your consumption within limits to avoid further problems. You need to know how many kwh you can afford to use per day/week or month.

Geoffo_M

dlm wrote: »

Hi,

I'm in a similar positon as you, last week they told me they were reducing my direct debit to £34 per month but this week they are telling me that they are increasing it to £90 per month.

I normally pay £57 per month.

I am really gutted, I am out of work at the moment too.

Similarly, I pay £55 a month. After last bill (March) I am £5 in debit. They tell me I am having my d/d reduced to £23. What I thought - that's mad! After I had recalculated my annual consumption at £50/month, I rang Eon and was told they conduct their annual reviews in June, and my d/d will probably increase from £23 then. Their computers must be badly programmed to calculate only £23, but what's the betting in June it goes up to something like £90?

Magentasue

Geoffo_M wrote: »

Similarly, I pay £55 a month. After last bill (March) I am £5 in debit. They tell me I am having my d/d reduced to £23. ... I had recalculated my annual consumption at £50/month ...what's the betting in June it goes up to something like £90?

Well, at least you can put £27 a month aside. Or ask them to increase the DD? I've just switched to EDF for electricity and they wanted to set my DD too low but have increased it at my request. I had to do this with the water board too.

Geoffo_M

Magentasue wrote: »

Well, at least you can put £27 a month aside. Or ask them to increase the DD? I've just switched to EDF for electricity and they wanted to set my DD too low but have increased it at my request. I had to do this with the water board too.

I don't understand why they do that. It's happened to me once before. There must be a good reason that benefits them - but I can't see it.

Magentasue

Geoffo_M wrote: »

I don't understand why they do that. It's happened to me once before. There must be a good reason that benefits them - but I can't see it.

I don't know. Fair enough for the water board - we are a large family in a three bed house - our neighbours on both sides are two person households. With energy again, we are high users with someone home all days and six of us. I know a lot of people complain that DDs have been set too high, and this has happened to us in the past, but recently, they seem to be underestimating our use.

Vestra

Geoffo_M wrote: »

I don't understand why they do that. It's happened to me once before. There must be a good reason that benefits them - but I can't see it.

I would say it's either down to poor training when advisors don't actually know how much these things cost, or they do realise how much it costs and doesn't want to be the one telling the customer.

Taffybiker

I have to ask - is there any real point in a capped tarriff? It seems that as energy costs go up people with caps are just chased for more money later ( which they may not be able to afford) and causes all sorts of problems!