WAP download price sting

anco2

I am on virgin sim bundle offering £10 for 300 mins but also 30p a day data for day of use. I have just been stung with £155 bill for 2 days roaming and the customer service tell me it is because the 25mb cap was breached. I was using wireless connection at the time of use so at a loss to know why I would get hefty 3g charges. Also I was never told about the cap by customer service when I asked about it and never received a communication about it. Also PAYG Virgin mobile customers get unlimited 3g which seems pretty unfair. I heard about this sting a few years ago but didnt realise it is still going on. Does anyone have any advice? I want to fight the bill but wondered if I had any precedence to go on. Any help gratefully received.

Many thanks

Ann

spiro

PAYG dont get unlimted free, "Unlimited web access subject to a fair use policy of 25MB per day (for 30p) or 1GB per month (for £20 top up)". Their T&Cs then goes on to say "Any use above this limit will be charged at £2 per MB". £155/£2 = 77.5Mb assuming all the charges are as a reult of breaching cap. Sorry to say but it looks like a case of not having read the small print.

anco2

Thank you for your comments - I cannot tell you what I was doing as Virgin cannot tell me what the charges are for or when they were made as they cannot see them. Even though the account was suspended on 5th April for bill that was racked up between 3-5 April they tell me they cannot tell me the details until 3rd May when the bill is generated. It is ludicrous and distressing when my usage for the last two years is consistently between £10-25 per month. The wap charge of £47 is all they tell me. I was on a wifi network for an hour or so at the time in question. In addition I apparently have 283 of my 300 inclusive minutes left. So, any advice would be gratefully received particularly as I keep phoning virgin to resolve it and skeep getting passed around. Unfortunately I didnt get any small print to read - I was told about the 30p thing when I phoned up one day.....I am genuinely concerned