VW Touran ABS/ESP Recall? VW's Ticking Timebomb!

harveybobbles

The dealers represent the mfr, so really, the dealer should try harder with customer complaints/goodwill... If the dealers down try hard enough then the customers will go else where. Which in turn could see dealerships closing...

andy8442

techytim wrote: »

Thats a good way not to get thier help.Dont forget the dealer didnt build the car VW did! Its about time people stopped treating dealers as a free public service.They are a buisness the same as any other and do alot of good work for less than you think.Take a look around and see how many have gone out of buisiness trying to resolve the manufacturers problems, who by the way dictate all sorts of rules to the dealers.
Also name calling doesnt get anyone anywhere,a little respect might be a better approach.

The dealers are often the only point of contact with the manufacturers, so if you have a problem or complaint you are well within your rights to walk in there and give them what for. You can be sure you've paid enough in over priced servicing to have that right!

And as for respect? You're having a laugh? We have had 8 VW/ Audis in the last 13 yrs, always serviced them, always been very loyal and good customers to VW. But the way we were dealt with when our Touran's ABS unit failed was absolutely appalling. 32k on the clock , 3 months out of warranty, no goodwill payment offered. Reason? The dealership we bought that and two other brand new VW's from had gone bust, taking with them all our legal rights as a consumer. So VW saw a quick and easy way out with us and took it. Respect? Well VW didn't show any. Why should I?

hewhoisnotintheknow

unreliable, over priced, keep clear

techytim_2

If your service history is up to date and from a genuine vw dealer then the good will system from vw is honoured at any dealer,although a dealer may not want to contribute also if you have had the car serviced elsewhere.A dealer service costs more because the correct approved parts are fitted and while your car is in any software updates or product enhancments are automaticly carried out at no extra charge.This can prevent any further problems from developing which may not become apparent until the car has changed hands.

bmw3

Hi this is a problem with the abs / esp module made by Continental Teves, model no MK60. It is also used in the BMW 3 series and 1 series from 2005 onwards. I you do a search you will see that they are also having plenty of failures along with the other VAG group cars such as Skoda.

There is an obvious manufacturing defect here and this needs to be addressed by a recall. But at over £1500 per car it will cost a lot to put right!

hartcjhart

try grouping an email together and send it to the C.E.O. of VW his direct email is below

[EMAIL="martin.winterkorn@volkswagen.de"]martin.winterkorn@volkswagen.de[/EMAIL]

andy8442

hartcjhart wrote: »

try grouping an email together and send it to the C.E.O. of VW his direct email is below

[EMAIL="martin.winterkorn@volkswagen.de"]martin.winterkorn@volkswagen.de[/EMAIL]

Thanks a lot for that little address, I've been searching for it for sometime now.

andy8442

techytim wrote: »

If your service history is up to date and from a genuine vw dealer then the good will system from vw is honoured at any dealer,although a dealer may not want to contribute also if you have had the car serviced elsewhere.A dealer service costs more because the correct approved parts are fitted and while your car is in any software updates or product enhancments are automaticly carried out at no extra charge.This can prevent any further problems from developing which may not become apparent until the car has changed hands.

We met all of the above requirements but they (VW) still told us to do one. Look around on the internet and you will find I'm not alone in my dealings with VW on this matter.

The dealership you work at (VW I assume) may be honest and kind, but not all are, particularly when working alongside VW customer services.

tech2_2

Hi All

Why dont you also contact the SMMT (society of motor manufactures and traders) and 5th gear and top gear also.

I will investigate this a little more and post again.

hewhoisnotintheknow

the sooner people realise that VW do good marketing but overpriced dodgy cars / after sales the better