VW Touran ABS/ESP Recall? VW's Ticking Timebomb!

lovevdub

Is it better to ask VW direct (over the phone) or write a polite letter asking for goodwill payment for repairs. or let the VW dealer ask.

cheers

anton1888_2

My Touran is now 3 years and 4 weeks old so no warranty left. ESP warning light came on two days ago, the cost of £1500 to fix the problem is making me ill!!!!!

harveybobbles

Tell VW that you have been ill and unable to contact them for the last 5 weeks and see if what they come back with.

lovevdub

VW will not make a goodwill payment for ABS pump as I have car serviced at vw specialist and not main dealer .they say I have not shown any brand loyalty. Not likley too seeing how much they charge for service. First service £260 against £99 at specialist for same service.No brand loyalty for me now.

Thankfully I am covered by warranty direct.

J400uk

I had this problem too and wrote into Watchdog about it. Its simply not on that VW are refusing to recall, the level of customer care from VAG these days is shocking. The title of this thread is a little misleading though, the problem affects all cars sharing the same platform as I have seen Golfs and Golf Pluses with it, as well as Audi A3s.

Another problem it may present from a traders point of view, is buying these cars out of manufacturers warranty will be risky because there is a chance of having to spend mega bucks fixing the ESP problem before selling the vehicle on, so thus residuals will worsen as traders will have to take this into account when bidding at auctions.

lovevdub

New pump fitted abs and traction now working but garage cannot get the cars computer to recoginse new pump. car is still in road test mode despite several road tests. abs and esp light still on. have to take it back in again. apparently vw say this could take many attempts to get right.

andy8442

Just thought it was time to get this thread up and running again.

harveybobbles

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guss_2

Just happened to my 2006 gt tdi . Dealer diagnosed that abs unit faulty and needs replaced thankfully 4 mths of warranty left so covered. The service manager told me it was a £1500 job. They have no parts left in uk so will have to wait for parts from germany. Clearly its a common problem which vw should be dealing with by a recall. But ill not hold my breath!!

techytim_2

Thats a good way not to get thier help.Dont forget the dealer didnt build the car VW did! Its about time people stopped treating dealers as a free public service.They are a buisness the same as any other and do alot of good work for less than you think.Take a look around and see how many have gone out of buisiness trying to resolve the manufacturers problems, who by the way dictate all sorts of rules to the dealers.
Also name calling doesnt get anyone anywhere,a little respect might be a better approach.