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Easyjet Flight cancelled !

2

Comments

  • Steve_xx
    Steve_xx Posts: 6,997 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Well done Steve. I'm sure the rest of the UK population will thank you, and others like you, when yet more low-cost airlines collapse because the 'compo clan' came knocking!

    You were offered a full refund which was the limit of their responsibility. Perhaps you think the French ATC strike was their fault? If you want a free hotel, pay an airline who can afford to give you frills.

    No no, you are absolutely incorrect in this instance.

    Easyjets' Carrier Regulations state that we should have been offered travel soonest, and we were not. We should have been offered food and hotel accomodation if necessary, we were not offered it. We should have been offered telephone and fax calls, and we were not offered these.

    Easyjet knew full well that no aircraft were being allowed in or out of France for 24 hours starting at midnight on the date concerned. This was now some 17 hours later and they actually processed us as far as the departure lounge. They could have advised us not to turn up, but they didn't.

    I don't care for your smart "compo like" comment. I would inform you that Easyjet paid no compensation in this instance, and nor did I mention the word in my previous post. Neither did I venture to speculate that it was Easyjets' fault that french air traffic controllers were in dispute. What they paid for was for our flights via an alternative carrier. They paid this because I insisted, rightly so, that they were in breach of their own terms and conditions as I have described them above.

    You may not feel quite so benevolent toward Easyjet if this should happen to you.
  • - You were offered a seat on the next available flight from your departure airport, which you declined.
    - You were told of an earlier flight from a different airport, which you also dismissed.
    - You were then offered a full refund, which presumably you accepted?

    To then blackmail easyJet into paying your fare to fly with another airline is, in my opinion, unacceptable. The whole point of the low-cost model is to keep costs low. If customers demand more than their ticket provides, future passengers will suffer increased ticket prices and/or reduced choice as the fiercely competitive rivals go out of business.

    I don't know how much you understand about French politics but they're very fast moving. Strikes can be initiated or resolved within minutes. easyJet were probably putting themselves (and you!) in the best possible position by preparing as normal in case the situation changed. With such a high demand on French airspace, it's often first-come-first-served once ATC services resume so I think it's a shame you feel the need to admonish them for doing their best under very trying circumstances - which were TOTALLY out of their control.
  • Steve_xx
    Steve_xx Posts: 6,997 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    - You were offered a seat on the next available flight from your departure airport, which you declined.
    - You were told of an earlier flight from a different airport, which you also dismissed.
    - You were then offered a full refund, which presumably you accepted?

    To then blackmail easyJet into paying your fare to fly with another airline is, in my opinion, unacceptable. The whole point of the low-cost model is to keep costs low. If customers demand more than their ticket provides, future passengers will suffer increased ticket prices and/or reduced choice as the fiercely competitive rivals go out of business.

    I don't know how much you understand about French politics but they're very fast moving. Strikes can be initiated or resolved within minutes. easyJet were probably putting themselves (and you!) in the best possible position by preparing as normal in case the situation changed. With such a high demand on French airspace, it's often first-come-first-served once ATC services resume so I think it's a shame you feel the need to admonish them for doing their best under very trying circumstances - which were TOTALLY out of their control.

    I was not offered a seat on the next available flight from Liverpool. Therefore, I could not decline it.

    I was offered a flight from Luton, at the prevailing cost. That would have meant traipsing from Liverpool to Luton. On the return leg of the flight, which was to Liverpool, there would have had to have been yet another traipse to Luton in order to recover the car. Therefore I declined because the economics of accepting did not, in my view, make this a viable option.

    I was offered a refund at that point. But I declined to accept it because I wanted to examine the terms and conditions in detail. This because I am wise and I did not want to accept a refund in case doing so barred me from recovering what I did.

    I'll thank you not to make false implications that I have blackmailed Easyjet. Your ramblings in this respect are at least unsolicited and at most they are libellous. Please do not repeat them.

    Quite, as you rightly say, you don't know how much I understand about french politics. You may well feel it's a shame that I felt the need to do what I did. You're entitled to feel as you want about it, as am I.
  • Steve_xx wrote:
    5. We were told that we could fly out on Wednesday at 17.30. As we were returning on Friday we declined
    Steve_xx wrote:
    I was not offered a seat on the next available flight from Liverpool. Therefore, I could not decline it
    So which is it? You either were given the option to fly from Liverpool or you weren't - deciding it wasn't worth going for 2 days is your prerogative which is why you were offered a full refund instead.

    What part of the EU regulations do you feel easyJet failed to comply with?

    You stated that your request for reimbursement was declined, until you threatened court action - in my opinion that's blackmail
  • Steve_xx
    Steve_xx Posts: 6,997 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    So which is it? You either were given the option to fly from Liverpool or you weren't - deciding it wasn't worth going for 2 days is your prerogative which is why you were offered a full refund instead.

    What part of the EU regulations do you feel easyJet failed to comply with?

    You stated that your request for reimbursement was declined, until you threatened court action - in my opinion that's blackmail

    Yes, you are correct, the decision I took was my prerogative.

    I did not say that Easyjet failed to comply with any EU regulation. What I did say was that Easyjet failed to uphold their own procedures, and I went on to detail these.

    You are entitled to have your opinion. You are not entitled to make libellous remarks.
  • Steve,

    I can only apologise if you feel my comments are in any way libellous, but the phrase "in my opinion" removes any doubt.

    I think it's very important that all MSErs understand exactly what they're getting when booking with a low-cost airline. This site isn't just about getting a bargain, it's about being savvy with your money. It's also not about forcing a company to use someone else's money to compensate you, just because you feel hard done by.

    I've read easyJet's Carrier's Regulations and it would appear you were handled correctly, except
    In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails
    I could quite understand your point if you'd been left stranded, alone in a foreign arirport, late at night with nowhere to go and no way of informing friends/relatives who had arranged to collect you at the other end. Instead, you were at your home airport in your own country in the middle of the afternoon, with another person for company/support. It would appear you've used a minor technicality to push for a disproportionate payout. Were you actually surprised easyJet refused your initial claim?
  • Well, all I can say is well done Steve_xx, you were a customer who did not get the service paid for and expected and rightfully complained.
  • Certain isurance will not pay for that as snow is an act of god (so they say).I am not sure you be able to claim anything at all.
    eventuellement it depand on the policy you have....... who is it issued by ... I
    Some policy do cover the snow delay and storms.
    so send me line and I will try to help you as much as i can.
    Which policy is it? I would be great if you could give their net access. then will tell you what can be done
    :A
  • My job would be to receive calls of people like you , I am in the travel insurance business. x ;)
    :A
  • Steve_xx
    Steve_xx Posts: 6,997 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Steve,

    I can only apologise if you feel my comments are in any way libellous, but the phrase "in my opinion" removes any doubt.

    I think it's very important that all MSErs understand exactly what they're getting when booking with a low-cost airline. This site isn't just about getting a bargain, it's about being savvy with your money. It's also not about forcing a company to use someone else's money to compensate you, just because you feel hard done by.

    I've read easyJet's Carrier's Regulations and it would appear you were handled correctly, except

    I could quite understand your point if you'd been left stranded, alone in a foreign arirport, late at night with nowhere to go and no way of informing friends/relatives who had arranged to collect you at the other end. Instead, you were at your home airport in your own country in the middle of the afternoon, with another person for company/support. It would appear you've used a minor technicality to push for a disproportionate payout. Were you actually surprised easyJet refused your initial claim?

    I accept your apology for your libellous remarks.

    We were not handled correctly and I do not accept your comment that we have forced the company to use somebody elses money in order to compensate for our loss. I demanded that we were returned, as near as it was possible, to the position that we would have been in if Easyjet had performed properly and in accordance with their own procedures.

    I too have read Easyjets' Carrier Regulations, that's how I discovered that we were not treated correctly, and in accordance with the terms contained therein, and that is why I decided to act as I did. The payout was not disproportionate, it was actually less than adequate. If the same thing should happen again, then I will settle it in exactly the same way. I'd do the same regardless of whether or not the carrier was low cost or otherwise. What I am seeking is to observe the test of "reasonableness", and to this end, and in this case, I believe that Easyjet were negligent. Though I appreciate that what may seem reasonable to me, may not seem so to others.

    Your last paragraph is interesting. Of course I could have been in some/all of the stuations you mentioned. However, Easyjet did not know that I wasn't, nor did they venture to enquire. This serves to reiterate my point that we were treated shabbily.

    Perhaps you have not had a holiday or travel your plans disrupted?
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