terms and conditions of ISA

scotty1972

Hi I recently transfered an existing ISA to the Dunfermline at 3.75% fixed for two and a half years. The reason for this was that on the promotional blurb on the website said that I could pay in future years allowances into the account. I have had the £3600 ready offset against my mortgage for a few months and went to pay it into the ISA today but was told that I can't pay any more money in. When I contacted the Dunfermline today I was refered to the terms and conditions which stated that additional money could only be paid in while that particular account was available and as this has now been withdrawn I can't deposit any more. I then informed them that I thought that this should have been made clear on the sales info on the websight but have been told to complain to there sales and marketing dept. Having come home and looked at the info I recieved with my pass book there is no copy of the terms of the account and as it is now withdrawn not available to view on their site. I feel I have been misled and doubt comlaining to the Dunfermline would do any good and I am thinking the FSA might be the best way to go. What does everyone here think and any suggestions would be appreciated.

Lokolo

I very much doubt you will get anywhere. I suspect you got a booklet with the information pack which you have either lost or thrown out.

posted_2

You'd be wasting your time, just open another one - you might want to try a different provider, given their recent troubles, you are likely to end up with a Nationwide account

scotty1972

Lokolo wrote: »

I very much doubt you will get anywhere. I suspect you got a booklet with the information pack which you have either lost or thrown out.

Afraid not, nothing was thrown out even the letter that came with the passbook is still there. There is an "investment handbook" which is generic and not specific to my account. Surely if they have not provided me with the information I have been mis sold?

dunstonh

A complaint isnt likely to result in anything beneficial to you.

The society is going to refuse your complaint and tell you to take it to the FOS if you dont agree. The FOS will tell you after considerable delay that they do not get involved in the commercial decisions of firms and cannot mediate in this case.

Products come and go all the time. Fixed rate accounts more than anything else.

RayWolfe

scotty1972 wrote: »

Afraid not, nothing was thrown out even the letter that came with the passbook is still there. There is an "investment handbook" which is generic and not specific to my account. Surely if they have not provided me with the information I have been mis sold?

Never, ever, buy a financial product without seeing and understanding the Terms & Conditions.