Axa Sunlife

Cherry_bakewell

Gary1974 wrote: »

Would just like to publicly thank MSE user WishIcouldaffordit for her excellent advice and mail template concerning the AXA Bouns Cashbuilder Plus policy

How do I cash in my policy? will I get my bonuses 1200 back too - this is the only nest egg I have?


I would really like to reinvest it but where? when? with who? I feel so confused

richardlionheart

tattooangel71 wrote: »

hi all im new here just found my policy i started paying £20 a month increasing £4.00 at the end of each year becoming £40 from the 6th year which started this year in august this is a bonus cashbuilder plus plan i phoned up on monday to see how much i would get by surrending it now they said i will get back £1,237.13 added up that i have paid £1800 so far to date they havent told me whether that includes my bonuses which i recieved a letter the other day was £299 so that adds up to £1536 i had a £300 loan out 2 years ago so they said they would have to take that off my surrender value so then ill get about £1236.00 so they are pocketing £564 cos i paid in £1800 which is wrong really is it worth me sending them a complaint letter im waiting for my surrender claim form to see what exactly are going to give me back with everything that is going on in the world with the banks i just wanna get my money back and treat my kids to a nice christmas and then put the rest in a isa please can someone pm me the complaints letter i dont know if i can claim back for misleading either so any info if i can would be much appreicated

the mis-leading policies key dates are:
February 2002 to January 2004
if you started the cashbuiler plus / or over 50 plan within those dates
you stand a good chance of getting your money back

Rich

tattooangel71

i started the bonus plus plan in august 2003 still haventgot my surrender form yet so going to phone them now again:eek:

tattooangel71

just phoned them again they said that cos im surrendering my policy early im only entitled to £1,237.13 that includes my bonuses i asked why ive paid in £1800 why aint i getting that amount back he said thats cos your surrending it ealry if i carriedit on ill get everything back and they reckon out of that £1,237.13 they will be taking off the £300 loan i had as well so ill only get 937 in the end sooooooo im NOT HAPPY so can someone send me a copy of the letter that i can send off complaining as im rubbish at writing letters cos i would like more than that back after paying more :mad:

dunstonh

tattooangel71 wrote: »

just phoned them again they said that cos im surrendering my policy early im only entitled to £1,237.13 that includes my bonuses i asked why ive paid in £1800 why aint i getting that amount back he said thats cos your surrending it ealry if i carriedit on ill get everything back and they reckon out of that £1,237.13 they will be taking off the £300 loan i had as well so ill only get 937 in the end sooooooo im NOT HAPPY so can someone send me a copy of the letter that i can send off complaining as im rubbish at writing letters cos i would like more than that back after paying more :mad:

If you dont fall within the date of the incorrect data then the complaint will be rejected.

You cannot complain about not knowing about the contract terms as they were supplied to you and you purchased without advice. The contract was rubbish and obsolete years before you bought it but the key thing is you bought it. You were not advised to take it. You made the choice knowing the facts.

wishicouldaffordit

tattooangel71 wrote: »

just phoned them again they said that cos im surrendering my policy early im only entitled to £1,237.13 that includes my bonuses i asked why ive paid in £1800 why aint i getting that amount back he said thats cos your surrending it ealry if i carriedit on ill get everything back and they reckon out of that £1,237.13 they will be taking off the £300 loan i had as well so ill only get 937 in the end sooooooo im NOT HAPPY so can someone send me a copy of the letter that i can send off complaining as im rubbish at writing letters cos i would like more than that back after paying more :mad:

have sent you a pm

tattooangel71

thankyou wishicouldaffordit i have printed this out and going to send it tomorrow no way am i going to take the amount they have offered me and im fed up with speaking to the indian call centre

tattooangel71

dunstonh wrote: »

If you dont fall within the date of the incorrect data then the complaint will be rejected.

You cannot complain about not knowing about the contract terms as they were supplied to you and you purchased without advice. The contract was rubbish and obsolete years before you bought it but the key thing is you bought it. You were not advised to take it. You made the choice knowing the facts.

i do fall in the dates august 2003 and i was persuaded by the ads as it sounded soooo good

wishicouldaffordit

tattooangel71 wrote: »

i do fall in the dates august 2003 and i was persuaded by the ads as it sounded soooo good

don't take no for an answer - I got £4k back last year using that letter, and everyone else who has used it has had success too.

Let us know how you get on

tattooangel71

well had letter today saying i can have all my premiums back that i have paid £1800 interest at bank of england base rate + 1% , less tax at 20%
total payment £2,012.00 so just sent form back to cancel it and get my money back thankyou soooo much WISHICOULDAFFORDIT for theletter that did it thankyou