Tiscali may be cheap but don't get fooled

Andy_Ches

OldGreyFox wrote: »

What on their PREMIUM rate customer service line.:D

0871 is the new 0906! :rotfl:

Refinedtaste

Was thinking of using Tiscali but now not so certain - I have heard of problems before so this has made me very wary!

billsavings

Refinedtaste wrote: »

Was thinking of using Tiscali but now not so certain - I have heard of problems before so this has made me very wary!

Tiscali (Pipex, Nildram, F2S)

• Complaint Categories - Support / Connection / Speeds / Billing Errors
• No. Complaints - (50)
• Status Notes - Pipex complaints now included in with Tiscali's.
• Details - Customers have continued to complain about a raft of problems with this ISP, most commonly marking out poor support as being the biggest issue followed by connectivity and speed issues.
• UPDATE (03/04/2009): 5 New Complaints - Poor support, slow speeds and connection problems.

http://www.ispreview.co.uk/new/complain/complain.shtml

Snakeeyes21

oh no not 55 complaints out of the many thousands of customers they have.
every ISP gets loads of complaints.
yes tiscali isnt the best, but it isnt the worst.

1carminestocky

http://www.reviewcentre.com/reviews77261.html

Customer Service 0.9/10 Based on 119 ratings

10% Recommended
77 out of 764 Reviews

:eek:

Ypaymore

Snakeeyes21 wrote: »

oh no not 55 complaints out of the many thousands of customers they have.
every ISP gets loads of complaints.
yes tiscali isnt the best, but it isnt the worst.

Nonsense they are the most complained about ISP,and the number of complaints mentioned are only the ones made to the ISP review

Heres a typical thread about them.
http://forums.moneysavingexpert.com/showthread.html?t=1354443&highlight=tiscali+complaints

jhp

Yet more bad news for Tiscali.

See: http://www.thinkbroadband.com/news/3933-tiscali-auditors-deal-company-another-blow.html

payless

I signed up

great package , esp loved the tv, which for me was better tha sky ( price/ useable content / VOD) .

However the 3 in one package system needs 3-4 meg speed to run - otherwise both internet and TV dies , and whilst bt orange and o2 can provide a stable signal here - tiscali for some reason could not , so had to cancel TV ..
then the problems started , as 4 months of incorrect billing - warned them last month I will cancel ( without fee) if still wrong, but it was again.

Idea is great , and I'm sure in some areas the signal is strong enough.

Install service was good

UK / irish call centre good

But billing and the first line c/s ( overseas) are IMHo a waste of space

jozef88

thanks for info...

tomarola

Thanks have heard of tiscali but never quite got that spark about them