Co-operative close account.

tc0001_2

My partner has been with the co-op with a basic account for a few years. Last week he had a letter saying that they were no longer operating this account and he had 30 days to transfer his banking. He has until 6th April (took 3 weeks for the letter to arrive) meanwhile they have already cancelled all his direct debits which he found out when he got numerous letters of missed payments. Has anyone else suffered this. I cannot understand why they would close the account without offering another. After an argument on the phone about the cancelled dd's he has successfully opened a current account with Lloyds TSB. If the companies with the missed payments add charges to the accounts will the co-op be liable to pay them. They argue they sent the letter it is not their fault. Any opinions would be appreciated.

sutton111

Did they give you a reason for the closure?

It could be because you have had 3 returned items on your account.

Co-Operative along with the HSBC have a 3 strikes and out policy on their basic accounts, the Cashminder with Co-Operative in your case.

HTH

tc0001_2

They said they were no longer operating the account and immediately cancelled the dd's. Previously to this it was a well run account. Nothing had been returned other than a dd where the gas had taken out £150 instead of £15. This was resolved over a year ago. Nothing since then.

Confused.

cifpower

Odd as it still shows online as being available

http://www.co-operativebank.co.uk/servlet/Satellite/1193206368743,CFSweb/Page/Bank-CurrentAccounts

tc0001_2

I know I've checked it out.