T-Mobile mobile broadband

Stephen.T99

Dear T-Mobile

My broadband modem telephone number is 079xxxxxxxxx
My name is Stephen xxxxxxx
My customer passowrd is xxxxxxxxx
My date of birth is xxxxxxxx

As you seem intent on getting rid of me as a customer, can you offer me a prompt leaving discount to go quickly?

I have made arrangements to obtain my internet connection from another Internet Service Provider. I appreciate we have a contract which binds me to use you for the full contract period of a year. I will gladly continue to pay you each month. My new service provider will not penalise me if I exceed a 3 gb usage quota, and for £1 more than your Broadband max cost. That means I will continue to pay you each month, and make use of your connection. As you will benefit from me not being a customer anymore I would like to share this benefit with you. How much will you pay me to stop being a customer today rather than waiting until 18th September 2009?

Your benefits in me not being your customer will be:-
1 You will not have to send me any more bills, saving you administrative fees and payment collection fees.
2 You will not have to answer any further customer service complaints from me, saving you manpower resources, or giving you extra time to mess up other customers. That is a major value to you, allowing you to achieve your business plan, it must be worth paying me to achieve this alone!
3 You will not have to transfer my account to your legal department to try and resolve your penalty and access denial punishment. You will have more time to devote your legal department to think up other stitch ups and further pursue your business aims of holding customers to ransom. Again, that is worth a payment from you to lose my custom.

In all, I highly recommend you to offer a 'please don't be our customer anymore' bonus payment to me. Such a bonus will maximise your profit from me, ensuring your costs are minimised.

Just think, if you allowed me to use the internet in a way that I enjoy, you would not be receiving this message now. Please continue to keep my connection speed at the lowest level you can, I do enjoy our interactions and will continue to get the best value from writing to you. It is far more enjoyable than using the internet at 64kbps.

If your offer is appealing to me, I may accept it. I want to be aware of the value of your offer to help me formulate the value of another ISP. I really do look forward to your prompt reply.

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If you are thinking of mobile broadband be aware that the fair use policy willl impose a drip connection speed if you exceed it. This amounts to denying you access to the internet as it will be like watching paint dry waiting for downloads. You will find you have plenty of time to write vitriolic messages like this instead.

Darth_Trader

Stephen.T99 wrote: »

It is far more enjoyable than using the internet at 64kbps.

**********************************************

If you are thinking of mobile broadband be aware that the fair use policy willl impose a drip connection speed if you exceed it. This amounts to denying you access to the internet as it will be like watching paint dry waiting for downloads. You will find you have plenty of time to write vitriolic messages like this instead.

My, my, my, Stephen. With that 64kbps connection they are really spoiling you.:rotfl: My connection with T-mobile's mobile internet is generally 32kbps (peak - not average) and the connection lasts between 1-5 seconds before hanging. It doesn't disconnect - I have to do that manually, sometimes by physically unplugging the modem and reinstalling. My phone's with them as well, so I pay £20pm to make 999 calls (ie Emergency Calls Only, most of the time).

I assumed the technology is just no good, as the connection is so bad it is pretty much impossible to get to 3GB in a month. My problem is with the salesman in the shop, if they are slowing me down deliberately. In which case he told me three giant porkies:

1. Can't use a 3G phone as a modem through USB socket. I'd need to buy a phone AND a dongle
2. Web n Walk would be no different in speed to any broadband through a BT line
3. If I exceed 3GB in any month I would just get a letter. No mention of extra fees or slower connections (I was hoping to use 3GB per hour and make a bit of money recycling paper from all the letters they were going to send. ).

So now I have a BT line, and am still devising a cunning plan to get somebody else to provide cheap BB and hopefully buy me out of my contracts with T-mob.

(Should say, when BT engineer came to install line, he needed 3 drills to get through my wall, as it's about 2ft thick!!)

Good luck with your 'prompt leaving discount'. :rotfl:

Amys

I do have to say at least T moble make their fair usage policy clear and they don't start charging you more for going over.

dylanuk

T-Mobile is supposed to be the fastest - http://www.chooseisp.co.uk/broadband-guide/news/fastest-mobile-broadband-t-mobile.html

They actually give speeds of 4.5Mbps, whereas most others only manage 3.6Mbps maximum.

As for being slowed down for exceeding your data allowance - blimey, that's a million times better than being charged 20p per MB - that's like £200 if you go over by 1 Gig!!!

dalesman55

I share Stephen. T99's comments regarding T-Mobile. The max I can achieve is 40kbps. If I had constipation I could still crap faster than the time it takes for a page to display. The first two or three weeks were fine! Then hey presto... all goes downhill from then on! And yes...you guessed it!! The cooling off period has now elapsed. So I'm now tied into a contract paying for something that I can't benefit from. Because I already have a contract with them for my mobile phone (which I have no complaints about) my monthly direct debit now includes my broadband (which I am complaining about) thus making it difficult to cancel my braodband payment. Any advice on how to get out of this Hellish contract please post on here. And if your thinking of going with T-Mobile Broadband? THINK AGAIN!!

sporedude

T-Mobile and Three have a network share so its ment to be the best you can get.