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New contract with virgin media i didnt want!! please advise!!
becky81
Posts: 811 Forumite
Hi
i have been with virgin media for nearly a year. I want to change to Sky when the contract ends in may this year, but.......
In january i recieved a call from virgin asking if i wanted 30 days free trial for a bigger broadband service. I said no thanks but the man i spoke to said he would phone me up b4 the end of the 30 day free trial and cancel it for me, and said i might as well. So i said ok.
Today i called them up double checking what the date our contract ends, only to be told that our broadband had another 9 months left!!!
Reguardless of if we are with them or not we have to pay £23 a month!
Basically the man never phoned me (and its even on our notes on that he didnt call me back)
tommorow i have to phone them up as they are closed today. I am so cross as i was never even informed that after 30 days it would become a contract for broadband!!!!
And its not even my virgin account, its my boyfriends!
What should i do?
i have been with virgin media for nearly a year. I want to change to Sky when the contract ends in may this year, but.......
In january i recieved a call from virgin asking if i wanted 30 days free trial for a bigger broadband service. I said no thanks but the man i spoke to said he would phone me up b4 the end of the 30 day free trial and cancel it for me, and said i might as well. So i said ok.
Today i called them up double checking what the date our contract ends, only to be told that our broadband had another 9 months left!!!
Reguardless of if we are with them or not we have to pay £23 a month!
Basically the man never phoned me (and its even on our notes on that he didnt call me back)
tommorow i have to phone them up as they are closed today. I am so cross as i was never even informed that after 30 days it would become a contract for broadband!!!!
And its not even my virgin account, its my boyfriends!
What should i do?
0
Comments
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If it's not your account, then you had no authority to upgrade it. Get your boyfriend to phone them up and tell them you did this without his OK and they must cancel the upgrade.
It's no good you phoning up as they should not even discuss the account with you.No free lunch, and no free laptop
0 -
And they had no business discussing the account with the OP in the first place either.If you will the end, you must will the means.0
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