Asda - Warning Of Their Overcharging

SUBY_2

Following A Number Over Over Charges With Asda (they Advertise A Saving - Then When You Get To The Til, They Have Not Udated The Systems Yet)
I Had A Recent One (arial Advertised At 2 FOR £16 - At The Til - £19.44, And Was So Furious That It Had Happened Again That I Refuse To Darken Their Door Again. I Phoned To Complain And They Said They Would Send A Refund......2 Weeks Later Still Nothing...wrote And Told Them Of My Disgust As Well As Other Examples I Had Heard About (eg My Sister Went In That Week And Bought 2 Boxes Of Cheerios Advertised At 2 FOR £2 - When She Got Home She Had Been Charged 2 X £1.79). They Sent A Voucher For £10 And Said They Were Sorry I Would Not Go Again!!!!!?????mmmmm. I Returned The Voucher....and Explained That Not Going Again Meant I Could Not Use This, Please Let Me Have My Money Back. They Said They Were Sorry They Would Not Refund Unless I Went Into The Store. I Have Reported Them To Consumer Watch And Trading Standards.....

• it Is An Offense To Advertise And Then Overcharge
• it Is Very Annoying That They Are Making So Much Money On These Scams

please Check Your Receipt Every Time You Go And Report Them To Trading Standards Every Time They Do This - It Is The Only Way To Stop This Scam.
according To The Evidence I Have Collected So Far This Is Happening every Day To Lots Of People

Premier_2

Or just go to customer services, get a refund of the overcharge and a £2 voucher for every item overcharged :beer:


(And that's what happens when you try and write everything in capitals on this forum!
There's no need for it, so the software prevents it - leaving the tell tale signs that you tried!)

sinw

check all poopermarket reciepts - overcharging more often happens

jenniewb

Sorry, know thats already been stated but just pointing out that you have a capital letter for every word in your post- why? are you only half-shouting at us??

BTW- as already mentioned, a £2 gift-card to whoever this happens to. Irritating yes, but most freebies are a hassle to get hold of!

Sugarhunny1

jenniewb wrote: »

Sorry, know thats already been stated but just pointing out that you have a capital letter for every word in your post- why? are you only half-shouting at us??

MSE won't allow a full post to be in capitals so it makes it a capital letter at the start of every word.

HTH's

Sugar xxx

arathorn

SUBY wrote: »

please Check Your Receipt Every Time You Go And Report Them To Trading Standards Every Time They Do This - It Is The Only Way To Stop This Scam.
according To The Evidence I Have Collected So Far This Is Happening every Day To Lots Of People

Its not a scam, some Asda stores are 24hr and Head Office change the prices at x time, but staff put the point of sale material out at y time. This difference between x and y is when we all shop. We have to be vigilant and check our receipts carefully.

Suby, have you ever been to customer services when the reverse happens and the price is cheaper at the till than the shelf and asked to pay the difference? It is only a scam when Asda do not intend to remedy the situation.

millie

They change their prices on Monday and that is when I shop. I put something in my trolly that is marked up with the offer price and when I go through the till the price has been changed to the higher one. There are numerous occasions I have been to customer services to complain they send someone up to check and come back with the sel showing the higher price and insist it was on the shelf edge when I know it was not when I put the item in my trolley. All I get is we can only go by the price that is now showing and refuse to do anything about it. This week the Frjji was showing 46p after I put 2 in my trolly I went back down the aisle for someting I had forgotten and saw the assistant taking the label off. Iasked him if the price was changing and it was. He told me to point it out on the till and I would be charged the cheaper price. I told him about the problems I had in the past and he gave me the sel to take to the till with me and said if there was a problem to get them to put a call out for him. Sure enough it scanned as £1.05 they did change it after the supervisor was called. The prices should be changed before they open or during the night when the shop is not busy because this is a regular occurence and I am fed up with arguing with the customer service assistants.

jenniewb

Sugarhunny1 wrote: »

MSE won't allow a full post to be in capitals so it makes it a capital letter at the start of every word.

HTH's

Sugar xxx

DON'T THINK THATS TRUE...

derrick

Premier wrote: »

Or just go to customer services, get a refund of the overcharge and a £2 voucher for every item overcharged

No, it is now £2. for each transaction, used to be per item but they changed it a while back, must have been costing them a fortune.

Had a link to the page, but they have also changed the page and the info is not there now, unless some one has another link showing policy?.

chalkysoil

I got caught on the Ariel 2 for £16 and also on a herbal essences shampoo deal should've been £2 I was charged £3.21. The Ariel I pointed out at the till, and me and the queue behind me waited while it was sorted out, but the shampoo I had to queue at customer skirmishes for the refund ( I'd gone and pulled the SEL off the shelf before I joined the queue) and I asked for the £2 gift voucher. I've been counting - so far it's 9 out of 11 visits I've been mischarged - it's usually on reduced to clear.
But 3 out of 3 Sainsbury visits have been a !!!! up - two of them being given the wrong change. Tesco I am avoiding unless there's a bogof or something, but the last visit there the reduced to clear price went on and off the till receipt so many times I couldn't work it out. Got home and discovered I was actually £1 better off. The reciept was about 14" long instead of 4".
I thought it was just me being unlucky!!

berniesmaster

hummmm, i often shop at asda, i will be checking from now on, but as far as i know ive never been overcharged.
thanks for pointing this out.