Virgin Media introduce paper bill charge and increase some call costs.

OldGreyFox

Their notifying customers amongst other things that from the 1/5/2009 their introducing

1. A charge of £1.25 a month for paper billing.

2. Their increaseing some call costs.
Virgin Media phones to mobiles - 1p per minute increase
Virgin Media phones to 0844 numbers - 2p per minute increase
Virgin Media Phone to Premuim rate numbers (usually starting with 09) - 5p per minute increase


http://forum.kitz.co.uk/index.php?topic=4608.msg108086

billsavings

Another 2p a minute extra to call 0844 numbers what a rip off.
VM already charge extra to call them.A call to the dearest 0844 numbering range ( 5p with BT) will cost 8.84 with VM,currently 6.84.

Heinz

billsavings wrote: »

Another 2p a minute extra to call 0844 numbers what a rip off.
VM already charge extra to call them.A call to the dearest 0844 numbering range ( 5p with BT) will cost 8.84 with VM,currently 6.84.

IIRC, VM already charges double to call the cheapest (½p) range of 0844 numbers - 1p.

So, to call a ½p per minute number will now cost 3p per minute - 6 times what it should cost!

Rip off indeed!

Barry_Badrinath

OldGreyFox wrote: »

Their notifying customers amongst other things that from the 1/5/2009 their introducing

1. A charge of £1.25 a month for paper billing.

2. Their increaseing some call costs.
Virgin Media phones to mobiles - 1p per minute increase
Virgin Media phones to 0844 numbers - 2p per minute increase
Virgin Media Phone to Premuim rate numbers (usually starting with 09) - 5p per minute increase

i got told yesterday that they're introducing full itemized billing for free yesterday

jhp

Barry_Badrinath wrote: »

i got told yesterday that they're introducing full itemized billing for free yesterday

Yes they are dropping the £1 charge for itemised billing,but introducing a £1.25 charge for paper billing.

Existing M broadband package users, will have to stump up an an extra £2 per month.

zolablue25

And XL TV package going up by another quid. We are on M broadband (being renamed L) and XL TV so we are going to have to find another £3 a month. I guess that will be all the deflation we keep hearing about!

tiff

They also told us in an email that the discount on our package would be reduced by £1!

zolablue25

tiff wrote: »

They also told us in an email that the discount on our package would be reduced by £1!

Oh yeah I forgot that! Although in our case it was 50p.

chrissiesurfergirl123

Yes 50p reduction in discount for me to as well as the extra £3. I was told when I last phond them that my discount was for life. Absolute joke

chrissiesurfergirl123

Also we already get another pound discount for paperless billing so will this disappear too as they are charging £1.25 per month extra for this.

billsavings

chrissiesurfergirl123 wrote: »

Also we already get another pound discount for paperless billing so will this disappear too as they are charging £1.25 per month extra for this.

"In addition there will be a new monthly cost of £1.25 for paper bills, which will be partially removed for those opting to use Virgin Media's "environmentally friendly" eBilling solution, though we suspect that some customers will be less than convinced by that.


The spokesperson said: "We're also removing the £1 cost for itemised billing so customers can now get detailed billing information for free. Customers can easily opt out of receiving paper bills by registering online, whilst those customers who would prefer to continue to receive paper bills still have the option to do so. Customers already receiving a £1 discount for ebilling remain unaffected by this change."

http://www.ispreview.co.uk/story/2009/03/27/virgin-media-confirms-broadband-and-tv-price-increases.html