Help & Advice Please

nwolf22

Hi,

I will try to keep this short (Well as short as possible) I currently have 2 monthly contract phones with 3, and since late last year i have been in regular contact with them as i have major network issues and can't use my mobile phone whilst at home and in a 2/3 mile radius of home due to poor network coverage. I have now tried every suggestion that they have provided me with ~

• Switch Phone On/Off
• Manual Resest the Network
• Send Mobile phone away to see if the phone is faulty (have 2 of the same phones both were ok)
• 3 swapped from one network they use to another E.g Orange to O2

I have tried each of these, some on more than one occasion but still have the same problem. So i have been in constant contact for about 2 months to see what they are able to do to help me as i pay £50 a month for my 2 contracts. When i orginally signed up to 3 i had an LG modelled handset and the signal was bad but was bearable and my phone was useable unlike now as i have a Sony Erricson Modelled phone and i cannot use my phone for over 50% of the time. I have tried to remain patient and be reasonable but i am getting nowhere fast :mad:, i have also written to them to make a formal complaint on the 12th March (No reply yet) i have suggested 2 things to help me resolve this one was to swap my phone back to LG Models, or allow me to leave the contract i hold with them (without paying the fee). All they have come back with is we can lower the monthly cost that you pay each month (which is a very kind offer but it doesnt solve my network problem). Can Someone please tell me if they are able to do this as i have read over the Sale Of Goods Act and basically it states that the product has to be fit for the purpose and its the sellers responsibility to help resolve the matter not the manufacturer (e.g Sony Erricson).

Please Please Help me to try and get this matter sorted :huh: