Orange slow boradband speeds, can someone help me?

bridb

I rang Orange last week about my suspicion that I had been getting very slow download speeds when I was on HomeMax, which was supposed to be up to 8meg.
They instructed me through very annoying Indian Call Centres to do tests through the speedtestbt.com site and I did 3, 2 wirelessly and the third which was not at peak times and wired.
This is the result of the third:-


23.03.09 16.10
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 500 kbps
Actual IP throughput achieved during the test was - 419 kbps
2. Assured Rate Test: -provides background information.
Assured Rate IP profile on your line is - 600 kbps
Actual IP throughput achieved during the test was - 342 kbps


Now I don't know much about the meaning of this, but to me I would like to know what "IP profile for your line" means, Is this the actual speed of service I am getting through Orange - 500kbps?

Can someone explain to me this, all the Orange Technical support is driving me crazy, as they seem to be fobbing me off, saying they have tested the line and it has no faults, saying that it is due to internet traffic and asking me to wait for it to improve etc. etc.
I have rang them up countless times and they seem to be doing nothing.

mrJ_5

has the speed always been like this? do you know the estimated line speed according to BT? or how far away are you from the exchange? 1km, 2km, 4km+?

if speed is lower than it was.... basically connect the modem to the main socket, and after a few days maybe your line speed can increase

an IP profile is the level that ADSL Max (up to 8Mb) is set to - which is based on noise on your line, distance, etc etc - many factors can affect it, right down to your internal wiring - if you can try the master socket, and never use an extension cable (speed is better without).

bridb

When I first got Orange, the speed was great regularly getting over 2mbps even at peak times,last year I went over my "fair usage policy" and they capped my speed, so I followed their advice and I recieved a letter saying I had complied and they were putting my speed back up.

I never seemed to have a decent speed again,although on occasion the speeds were good but not great (around 1megish) and I continually asked them if the speeds were capped, and have asked them again if it is, and they say I am getting up to 4meg and it isnt restricted.Are they lieing here?
But now, it has been weeks where I have been getting well under 0.5meg d/l speeds on test sites and it is infuriatingly bad, anything like going on youtube or online gaming is impossibly naff. Doing more than one internet project at a time is a no go also (downloading a file&surfing at the same time).


I have tried the things you suggested with the master socket, my exchange is quite close (around1km)and the speed is no better when it is a wired connection.

What else can I do?

I want to know the meanings of the above test so I can argue with my ISP again, it seems that they are not giving me the service I am paing for at all.

iniltous

1. Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM) You are connecting at 8 meg (this is very good and suggests you are quite close to the exchange, 448kbps is usual adsl max upstream rate)
IP profile for your line is - 500 kbps (this is very bad)
Actual IP throughput achieved during the test was - 419 kbps this is within range for your (rubbish)profile
A better profile would improve your throughput
2. Assured Rate Test: -provides background information.
Assured Rate IP profile on your line is - 600 kbps ??? This is when a QoS service is applied, BT Vision uses QoS, dunno what Orange
may use QoS for
Actual IP throughput achieved during the test was - 342 kbps
If you have changed filter and plugged directly into the master socket test point you either have a stuck BRAS profile, a line problem or are being limited by your service provider to a 1/2 meg service, if your line is ok and you have no internal wiring/equipment issues then your
ISP needs to deal with your (obviously faulty) connection
Can you access your router stats and post them ??

bridb

Thanks for the help, don't know exactly what stats you want but the modem I use is a Livebox supplied by orange

INVENTEL version : v5.10
Livebox-3E70
ADSL firmware version :A2pBT009c1.d17dConnection mode :G.DMTType :FastNoise margin (dB) :10.9Attenuation (dB) :27.0Attainable download rate (kbps) :9600ADSL status :Connected [0] DownstreamUpstreamRate (kbps)8128448

I don't know what I am gonna have to do next, probably have to write to Rotherham (Orange HQ)
cos the Indian Technical Support is dire and they just tend to not know what they are doin or how to resolve my shockingly bad service.