02 CONTRACT HELP

Pressleyno1

I got an O2 phone on the 100 active tarrif a few months ago, where i get 100 free minutes & 100 free txts a month, this should be doubled for the 1st 6 months, as a promotion in o2 shops. This hasn't happened for my bills, I phone up and they say they will re-calculate my bill for next month and discount it. But do they do it, no they dont.

I was looking on the O2 website, and noticed the online 100 tarrif. 100 minutes, & 500 txts a month for the same as i am paying just now. What I'd like to know is, can I change from my current tarrif to this online 100 tarrif ?

I have about 9 or 10 months left on my current contract, with the minimum 12 months, so I cant really cancel that, but is there an option of transfering the contract over from 'O2 RETAIL' to 'O2 ONLINE' ?

I tried to talk to them but all they offered was txt bolt-ons. Not really what I'm after.

Any help would be appreciated,

Cheers

matrix999

O2 Online and O2 Retail are two seperate divisions of O2 therefore its not possible to change from one to the other. I had a friend in the same position as yourself and thats what he was told.

O2 Online deal direct with the customer ie your a direct customer to O2. O2 Retail serves the shops that supply your the phone through a service provider who buy network minutes and then sell them to the customer.

Hope this makes sense

Pressleyno1

Booo ! So theres nothing i can do ?

gk172

You could get a 02 online payt sim (watch out for the free ones) and stick £10 a month and get 300 texts a month but that will mean juggling 2 sims :-/