Discuss the Debenhams sale

BallandChain

Try writing to the chairman of Debenhams. I did that when I made a complaint to M & S and got a refund and an apology for being messed about. Not sure of the name of the person to write to for Debenhams but if you google it something will come up.

Rob_07

Just to clarify that Debenhams have recently changed the company which fullfils orders, it is now the same company which Next use, this should be filtering through with improved stock control etc.

Polly

I'm hooked on shopping online with Debenhams and have had a very different experience than reported above. The website can be slow but apart from that, it doesn't keep me from the bargains! I always use codes for discount and free delivery and often wonder how it pays them to send the stuff to me as I return a fair bit of it - free as well. Delivery is usually within the stated 5 days and I'm on first name terms with my courier - as you can imagine!

System

Rob_07 wrote: »

Just to clarify that Debenhams have recently changed the company which fullfils orders, it is now the same company which Next use, this should be filtering through with improved stock control etc.

I got an order delivered to me yesterday and although my delivery note quoted the correct two items, one item I received was not mine :rolleyes:

Polly

As reported by Summer01, I have had items delivered that I didn't order. There's no problem with getting refunded for them but often the 'wrong' item was way more expensive than what I actually ordered and I could have just kept it and paid the lower amount. It seems a bit chaotic at times. Forgot to add above that I always go through Quidco for an extra 4% and they always honour these payments.

System

Polly wrote: »

As reported by Summer01, I have had items delivered that I didn't order. There's no problem with getting refunded for them but often the 'wrong' item was way more expensive than what I actually ordered and I could have just kept it and paid the lower amount. It seems a bit chaotic at times. Forgot to add above that I always go through Quidco for an extra 4% and they always honour these payments.

It's reassuring to know it hasn't just happened to me!
The item I had was more expensive but not really my style/size so couldn't have kept it

mutley74

Note you dont get refunds on any items that have been discounted more than 50%......just found out today! They only give exchanges or credit note.

System

mutley74 - yes I found this out aswell, but they don't tell you at the tills when you pay.

It may state this on the back of the receipts but you don't see that until after you've made your purchase :rolleyes:

When I go there I don't really read their board thing that might state something in ickle writing :rotfl:

System

Polly wrote: »

As reported by Summer01, I have had items delivered that I didn't order. There's no problem with getting refunded for them .

When you arrange collection for the incorrect items do you have to wait in for them all day on collection date or do you just take them into store?

FluffyFiFi

I love the Debenhams website, I type in "outlet" for the search and then order it by price and just go through and pick my bargains. I have ordered loads, always through topcashback so get the extra 4%, as a gold card holder delivery is always free and most times there is an extra discount code which gets between 10 and 20% off. I have managed to buy presents for everyone in the last few months and hugely discounted prices and had the cashback too. I have two or three deliveries a week and anything I want to return I have packed up and just wait for my next delivery so there is not much hassle involved. They have to honour returns on the sale stuff if you order it on-line so I'm not worried about sending anything back. I have had a couple of things sent to me in error but have sent them back without a problem. My latest bargain was two white school shirts for my daughter (aged 11) that cost me £2.40, a fluffly white bag reduced from £10 to £3 which is a present for a 5 year old, along with a Red Herring Necklace reduced from £8 to £1.80. I think I've got most of Christmas covered and am now running out of people to buy for.