Sky speed

NEIL77

Hi there i have had sky broadband since august last year and was reaching around 2 and a half to three meg all of a sudden last week i was only reaching half a meg contacted sky and they got bt to look at the line they checked evrything in the house and the line going to the pole and found nothing today i contacted sky and they said that bt can not do anything and the maximum speeds i can get is 1 meg (which is poo by the way) and that is the speed i will get whichever provider i went with how can this be i have lost at least 2 and a half meg in a week oh and bt will not give an explanation to sky as to why this is has anybody seen this before ?

macman

Have you moved the router to another BT socket by chance?
Have you tried changing the filters-swap each with a known good one in rotation.
BT should have done this anyway but I wouldn't take it for granted.

lauraocal

Right.. I'm sure you are connected in the correct socket excetera as sky would have talked you through this when you called them.
Do try the filters if not already.
I will assume you were also asked to try your test socket?

If you go to http://www.samknows.com/broadband/checker2.php and enter in your number and post code.. it will give you a list of available suppliers in your area and also tell you what your max line speed is.. if you have seen a drop in speed .. although it is often due to the line degrading and so on.. to see such a dramatic drop is pretty rare.
Do you have and noise on your telephone line at all?
If you do, remove the router from the tel socket and see if the noise remains.
If this is the case.. get on to BT and tell them about the line noise and they will do more checks.. Its often worth not telling them about your broadband speed or service being affected by this until you have to as the minute you do they will fob you off.
If you pay sky for line rental.. do the same .. but again dont mention your bb being the main reason for calling.
If the noise does go with the router call the bb tech at sky and tell them this.. you may need a new router.

Hope this helps

penrhyn

Plug your router into your master's test socket.



Then log in to the router

Information here:- http://www.kitz.co.uk/isp/sky_connection.htm


and post your router statistics.

Information here:-
http://www.kitz.co.uk/adsl/frogstats.php

NEIL77

PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANPPPoA5146050653243800:03:46LAN100M/Full3190076000:13:11WLAN11M/54M239425390216263900:12:59ADSL LinkDownstreamUpstreamConnection Speed800 kbps416 kbpsLine Attenuation48 db29 dbNoise Margin10 db14 db

penrhyn

Not looking very good, are those stats from your test socket?

NEIL77

Yes they are in the test socket i really dont know what to do ?