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A electrical company has lost my contract papers, with all my data/ bank details.?
dizzylisa
Forumite 82 Posts
I am not going to mention any names but about 5 weeks ago I took out a finance contract with a certain electrical company for a laptop. A direct debit was set up for over a two year period I provided them with my bank details alongside photocopies of my passport and driving license N.I number and birth certificate. They have since contacted me to inform me that they have lost or have no record of the finance agreement, they are now asking me to provide all my details again and sign another contract.
What I would like to know is there a legal obligation to provide such information again to them?
What I would like to know is there a legal obligation to provide such information again to them?
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Replies
I think your hoping that someone will say no you dont legally have to provide the information and you can keep the laptop.
I cant honestly understand why they would want a copy of your passport, yor NI number and birth certificate
and we will never, ever return.
I hadn't even thought of that and its my boyfriends laptop, we are far more concerned about all his data going missing!
and we will never, ever return.