A electrical company has lost my contract papers, with all my data/ bank details.? 22 March 2009 at 7:07PM edited 30 November -1 at 12:00AM in Consumer Rights 6 replies 923 views

dizzylisa

I am not going to mention any names but about 5 weeks ago I took out a finance contract with a certain electrical company for a laptop. A direct debit was set up for over a two year period I provided them with my bank details alongside photocopies of my passport and driving license N.I number and birth certificate. They have since contacted me to inform me that they have lost or have no record of the finance agreement, they are now asking me to provide all my details again and sign another contract.

What I would like to know is there a legal obligation to provide such information again to them?

Butlers1982

You have a laptop that you have not paid for. Do you think its ok to keep something that you have not paid for?

I think your hoping that someone will say no you dont legally have to provide the information and you can keep the laptop.

PopeSock

You could offer to provide them copies of your agreement. If you sign another agreement, make damn sure they cancel the first.

McKneff

Yes, i think i would do just what PopeSock say, just send them a copy of your agreement, nothing else.
I cant honestly understand why they would want a copy of your passport, yor NI number and birth certificate

dizzylisa

Butlers1982 wrote: »

You have a laptop that you have not paid for. Do you think its ok to keep something that you have not paid for?

I think your hoping that someone will say no you dont legally have to provide the information and you can keep the laptop.

I hadn't even thought of that and its my boyfriends laptop, we are far more concerned about all his data going missing!

McKneff

First post says 'my details' post 5 says 'his details' 'his laptop'

dizzylisa

Dictation?