Orange Broadband Techie problem -HELP!

old_codger1

macman wrote: »

Great! Sorry but what do you mean 'put the filters out of the BT socket, re-set the thing'? Do you mean, filters are now plugged straight inot the BT sockets?

I think that's exactly what he means.

macman wrote: »

If you are out of contract with Sky you can leave the box unplugged, but if it in 1st 12 months of contract then you are required by Sky to have it plugged in.

Aren't these the same people whose wiring caused him to spend £160 on support charges? I know we can all blame Orange but, to be fair, it's not their fault someone came along and hard-wired a box direct from the main BT connection in the property that meant you couldn't put an ADSL filter in or that wasn't wired properly.

I ran a sky box without a phone connection for about 2 years. As you say, you're meant to have it connected, (and you can't book TV on demand stuff and so on), but my view has always been that you're their customer... not the other way around.

The belligerence of old age I suppose

Maybe they've changed their system so you have to have it connected permanently now bit I'd be very surprised if that's the case.

macman

Codger-no it doesn't have to be permanently connected, but it does for the first 12 months under the contract terms-unless you pay about £25 fee to opt out.
I agree Sky must take some blame here-but remember it was Orange who failed to even ask the OP about his filters. But then at 50p per min for their support, what interest do they have in solving problems quickly?

diamonds

angela.jones@orange.co.uk

report broadband fault & hopeless team to her - office manager Orange's Executive Office, lovely woman

old_codger1

macman wrote: »

But then at 50p per min for their support, what interest do they have in solving problems quickly?

'Not a huge amount', is the simple answer I suppose.