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shop takes 10% of refund?

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Comments

  • xkayax
    xkayax Posts: 15 Forumite
    music is just about all my money goes on :)
    end of the day, i feel it could've been resolved less harshly on me. everyone changes their mind sometimes, it's only human.
    i feel they could've been more understanding, especially as it was only 2 hours & no sale was blocked.
    as a result i will not be buying from them in the future :p
  • Idiophreak
    Idiophreak Posts: 12,024 Forumite
    10,000 Posts Combo Breaker
    xkayax wrote: »
    music is just about all my money goes on :)
    end of the day, i feel it could've been resolved less harshly on me. everyone changes their mind sometimes, it's only human.

    Have to say, I've never returned a thing as unwanted.

    If I don't want something, I don't buy it :p
  • BargainGalore
    BargainGalore Posts: 5,243 Forumite
    1,000 Posts Combo Breaker
    Not really it may look it but as it wasnt faulty or not fit for purpose legally they dont have to. They didnt even have to offer you a partly refund
    xkayax wrote: »
    cheers for the reply. an easy £35 for them alright :rolleyes: . seems pretty harsh. i could understand if someone had tried to buy the item, but they hadn't.
    ah well..
  • Crazy_Jamie
    Crazy_Jamie Posts: 2,246 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    xkayax wrote: »
    i feel they could've been more understanding, especially as it was only 2 hours & no sale was blocked.
    as a result i will not be buying from them in the future :p
    Whilst plenty of stores allow returns for unwanted and unused items, it should generally be seen as an extra rather than the norm. If you bought something you really wanted from a store, but then two hours after you got home someone from the store turned up and said that they wanted it back, what would your reaction be?
    "MIND IF I USE YOUR PHONE? IF WORD GETS OUT THAT
    I'M MISSING FIVE HUNDRED GIRLS WILL KILL THEMSELVES."
  • Apples2
    Apples2 Posts: 6,442 Forumite
    If I was the shop keeper I would have been suspicious of you.

    You may have broken yours and came into my shop, bought a brand new one, took it home, swapped it with the busted one and came back for the refund.

    You've had yours replaced for nothing, and I am £350 out of pocket.

    I would have been all over it checking it was the one I had just sold to you.

    And Who would get out of bed for £35 a Day?? :confused:
  • Pollycat
    Pollycat Posts: 35,811 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    xkayax wrote: »
    music is just about all my money goes on :)
    end of the day, i feel it could've been resolved less harshly on me. everyone changes their mind sometimes, it's only human.
    i feel they could've been more understanding, especially as it was only 2 hours & no sale was blocked.
    as a result i will not be buying from them in the future :p

    At the end of the day, you could have been stuck with a keyboard that you don't want at a cost to you of £350.

    As other members have pointed out, the shop was under no legal obligation to refund you anything at all.
    I think they have been very understanding.
    how do you know that no sale was blocked?
    You could of course have decided not to accept their offer of a 90% refund and taken your unwanted keyboard home again.

    Of course everybody changes their mind sometimes.
    But they should ensure that they don't buy goods from a shop that doesn't have a more generous returns policy than the law says they should.
  • Gingernutmeg
    Gingernutmeg Posts: 3,454 Forumite
    Part of the Furniture Combo Breaker
    The shop can't sell the item as 'new' anymore, as the box has been opened and the item used. They'll probably have to sell it as 'b' stock so they'll be losing money on it - probably more than £35. My OH buys a lot of of music equipment and often buys 'b' stock which are usually customer returns, quite often something's missing (like instruction books or cables) or the packaging is dmamged, so although it can often be a bargain from his point of view, it's not the same as a 'new' item.
  • savemoney
    savemoney Posts: 18,125 Forumite
    Part of the Furniture 10,000 Posts
    It was mentioned on tv the other day that shoplifters steal goods to return later for a refund. So whilst a shop doesn't have to offer a refund mealy because you changed you mind, so may. However less shops are likely to do this because of thieves and returning goods
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