Basic Line Rental with BT, new bill

in Phones & TV
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Edinburghlass_2Edinburghlass_2 Forumite
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I have just checked my BT bills online which I pay monthly by dd. One line had no calls on it so just line rental plus vat which came to £10.69, what happened to the £10.50? I know its only 19p but I would rather have the 19p in my pocket than BT :)

Anyway, my second line had £2.04 worth of calls on it as I have always made a point of using up my £2.15 worth of free calls that we had until 1 July. The £2.04 consisted of three calls all made in June.

I will write and complain and ask for a refund of these calls but wondered if anyone else had checked their bills and found the same?
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  • SystemSystem Forumite
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    I may be wrong, but didn't that start from the beginning of July (the £10.50 line rental).

    It will depend on when your billing date falls - you say you've just checked it which makes me think that the extra 19p is related to charges before the beginning of July.
  • lisyloolisyloo Forumite
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    I reckon it's something like this.

    £10.50 is per month, but some months have 28 days, some 30 and some 31.
    July has 31.

    take 10.50 * 12 months / 366 (or 365) then * 31

    i.e. you pay slightly more in July and less in February.

    Just a theory.
  • lisyloolisyloo Forumite
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    BTW - my bill was out by a few pence as well.
    I think about 20p for 3 months.

    I couldn't work it out, but I can't really be bothered to investigate because it will probably cost me more in phone calls/stamps.
  • SmartasssSmartasss Forumite
    873 Posts
    When they sent out the previous bills, (which included 3 months line rental in advance), they charged the old standard line rental.

    This will have included a period after 1 July.

    The bills being issued now have an adjustment included for the increase in rental which became due on 1 July, but wasn't charged for on the previous bill. (The rent went up £1 per month from 1 July, approx 3.3p/day, which is what they are now catching up on).
  • lisyloolisyloo Forumite
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    I am a bit confused by that.
    My bills are dated 1/1, 1/4, 1/7 and 1/10.

    On 1/4 I would have paid from April, May and June, so surely this wouldn't have included anything after 1st July.

    Am I misunderstanding something or are other peoples bills on different dates?

    Confused ???
  • gt94sss2gt94sss2 Forumite
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    BT have a bug in their billing system which means some people are being overcharged by a few pence if they are being moving from the BT Standard tariff to the Option 1 tariff.

    See http://makeashorterlink.com/?P36012AE8 for some details on this

    Regards
    Sunil
  • mrticklemrtickle Forumite
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    Thanks Sunil. I spotted this on my bill and I've been overcharged as well. Given that people over on uk.telecom have been getting refunds I will claim mine too.
  • I noticed the same niggly call charge on my last bill but I just got fed up with trying to get through to complain(deliberate deterrent?) and ended up paying it! This time I will challenge them - I know I should. They said quite clearly that standard rental was £10.50, with the free call allocation, when I changed tariff in January 2004. Luckily I wrote it on the bill when I rang them
  • SystemSystem Forumite
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    Good to see BT cares about its customers
    (I've always thought TV adverts are a waste of time, that guy Clarkson should have stayed on Top Gear instead of fronting an ad for a bunch of thieves  :D)
  • mrticklemrtickle Forumite
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    For reference, the figures from my bill. This is monthly, DD. The BT Price List says line rental is £26.80 ex VAT/£31.49 inc VAT per 1/4; £8.93 ex VAT/£10.50 inc VAT per month.

    The bill says:

    Package fees/line rental

    Date/period
    Description
    Quantity
    Monthly charge
    Cost


    1 Jul-31 Jul
    BT Together Option 1 - the hour plan
    1
    8.93
    9.10


    Sorry BT, but £8.93 does NOT equal £9.10. You didn't give me a discount for February, so I'm not paying extra in July!

    This is a whopping 17p ex VAT/20p inc VAT overcharged - not a slight error by anyone's definition and surely worth making a fuss about. 20p x millions of customers is a LOT of money.
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