Problems with Virgin Mobile 07804 prefix

xycom1

ianonline wrote:

Yep - given that any Tom, !!!!!! or Harry can download the lists from the Ofcom website, there's no excuse why a telecoms provider shouldn't be aware of a "new" prefix. If anything, you'd think they would find out even before the information is in the public domain and there would be appropriate channels for the different telecoms providers to communicate with one another.

Not a very good advert if they can't even manage to communicate amongst themselves :wall:

As I said, it's happened before and Vodafone seem to be the worst with it - I think maybe they programme their equipment once they start getting the complaints rather than pro-actively. :rolleyes:

before_hollywood

i had this problem as well.
tried ringing the virgin sim from my landline- worked
tried ringing it from my t-mobile sim- worked
tried ringing it from my voda sim- 'number not in use'
yet my virgin sim can ring my voda sim.
spoke to virgin, they said if the sim can dial out, but won't receive from another number, it is a problem with the other number, spoke to voda and have got a new sim (haven't tested it yet)

before_hollywood

xycom1 wrote:

LOL I really dono!

hehe

vodafone not knowing something, now there is a surprise :rotfl:
this is the network that have had to give me 5 different handsets and 2 different sim cards in 16 months :eek:

ianonline

before_hollywood wrote:

spoke to voda and have got a new sim (haven't tested it yet)

I'm pretty sure a new sim won't make any difference (mine is only a few weeks old - albeit still my "old" number).

As you can see from my above post, "Ms DONO" confirmed she had spoken to their (Vodafone) technical dept who confirmed that it is the Vodafone NETWORK that doesn't recognise the Virgin 07804 prefix.

Incidently, BH, is your Virgin sim also a 07804 number or is it something different? (presumably the same problem is likely to apply to other prefixes registered at the same time).

before_hollywood

ianonline wrote:

I'm pretty sure a new sim won't make any difference (mine is only a few weeks old - albeit still my "old" number).

As you can see from my above post, "Ms DONO" confirmed she had spoken to their (Vodafone) technical dept who confirmed that it is the Vodafone NETWORK that doesn't recognise the Virgin 07804 prefix.

Incidently, BH, is your Virgin sim also a 07804 number or is it something different? (presumably the same problem is likely to apply to other prefixes registered at the same time).

as you can guess from my signature- i am not posting from my own computer.

i tested the sim last night, it made no difference, so i spoke to voda customer services.
they haven't been recognising the 07804 prefix but after a few minutes searching they found it IS a recognised dialling code, and it IS owned and was registered by t-mobile (which explains why virgin should have it).

the guy i spoke to said he had put an update on the system so that it would recognise 07804 within 24 hours (which would work out at sometime tonight), i am going to test my voda sim calling my virgin sim (07804 prefix) on monday, it should work by then, if it doesn't i will ring voda back.

ianonline

before_hollywood wrote:

the guy i spoke to said he had put an update on the system so that it would recognise 07804 within 24 hours (which would work out at sometime tonight), i am going to test my voda sim calling my virgin sim (07804 prefix) on monday, it should work by then, if it doesn't i will ring voda back.

still not working for me

dan2002

hi I'm with BT mobile and am getting the same, cant connect to the new virgin sims ,but can connect with an 02 sim ,something wrong somewere

ianonline

dan2002 wrote:

hi I'm with BT mobile and am getting the same, cant connect to the new virgin sims ,but can connect with an 02 sim ,something wrong somewere

Yep, BT Mobile use the Vodafone network so that's where the problem lies :wall:

lilyann1

I have the same problem where I am on virgin mobile,who use Tmobile as their service provider.I cannot text guernsey mobile numbers (07781)as they are just bounced back saying not recognised and all numbers have been changed to start with 07?
I have been phoning Virgin mobile over the last 2 months and they are still blaming T- mobile and it is still not sorted!!!PLease help anyone???