Faulty SatNav - Comet

AnnaV

Bought a Tom Tom from Comet 2 and a half months ago.

It has got increasingly difficult to switch on and now won't switch on at all.

Took it back to the store and they said they can repair it but it will take 28 days and they can't send it back to me, I'd have to pick it up.

Can I demand any of these?

1. Refund
2. Replacement
3. If repair, emporary replacement & delivery to me

Thanks!

advent1122

AnnaV wrote: »

Bought a Tom Tom from Comet 2 and a half months ago.

It has got increasingly difficult to switch on and now won't switch on at all.

Took it back to the store and they said they can repair it but it will take 28 days and they can't send it back to me, I'd have to pick it up.

Can I demand any of these?

1. Refund
2. Replacement
3. If repair, emporary replacement & delivery to me

Thanks!

1) No
2) No
3) No

Art_2

AnnaV wrote: »

Bought a Tom Tom from Comet 2 and a half months ago.

It has got increasingly difficult to switch on and now won't switch on at all.

Took it back to the store and they said they can repair it but it will take 28 days and they can't send it back to me, I'd have to pick it up.

Can I demand any of these?

1. Refund
2. Replacement
3. If repair, emporary replacement & delivery to me

Thanks!

They have a right to attempt a repair. tell them, however, that if the repair is is not carried out in a reasonable time you will expect a replacement. equally, if the unit goes wrong again with the same fault you will demand a replacement.

Regards,
Art.

AnnaV

Thanks, my problem is that I have severe pelvic pain and it's really difficult for me to get to the store which is why I was hoping they could deliver it

Meepster

advent1122 wrote: »

1) No
2) No
3) No

Just what I was thinking lol

OP - did you make sure you ran the online update for it? I had problems when I first got mine, but the first update I did seemed to sort the problem...

Mark_Hewitt

Sadly no. If you bought it from a physical shop then you can reasonably be expect to go back to that point for repairs etc.

reduceditem

when you collect it make sure it's working perfectly before signing anything

Butlers1982

Thanks, my problem is that I have severe pelvic pain and it's really difficult for me to get to the store which is why I was hoping they could deliver it

That bad that you managed to get there in the first place. . . .