Advice needed re: Sainsbury's Kitchen Appliances

foxyflares

I ordered a new oven, hob and cooker hood from Sainsbury's Kitchen Appliances back in January for delivery on Saturday 31st Jan. This delivery was delayed because of a delay from the supplier apparently. My order was postponed until the following Saturday (I was working full-time so it had to be a Saturday).

This next delivery was cancelled because of the snow, and it was postponed until the following Saturday. This delivery (the third attempt) didn't arrive and they couldn't tell me why. They said perhaps someone hadn't inputted the right things on their system. Sigh... They promised to deliver it the following Saturday (21st Feb) and in the meantime, I sent them a letter saying how disappointed I am at their service.

The goods all turned up as promised but when the Corgi fitter came to fit the hob, it was found to be highly dangerous and leaking gas, so it had to go back. He charged me £153 for his time and I then had to arrange with Sainsbury's for them to deliver me a new hob and pick up the old dangerous one, which took yet another week. The new hob came, another Corgi fitter came to fit it and he charged me £90. So I've paid twice because of Sainsbury's supplying me with a faulty product, but they refuse to reimburse me for the cost of one of the Corgi fitters.

They said they would not charge me for the delivery of the new hob (how generous considering they supplied me with a faulty hob in the first place!) but the only other compensation I've managed to get out of them is £50 for all the inconvenience and hassle I've gone through. Not to mention all of the phonecalls I've made. Can anyone tell me what rights I have in this situation? Can I claim more money from them? Any advice would be greatly appreciated! Thanks.

Hailz86

Yes you can claim more from them, write to your local store manager and to Justin King head of sainsburys as well as who you bought the cooker from.
Let it be known you are writing to Justin King and this will be cleared up quicker than you can say thanx xx

cairon

Speak to consumer direct - you can find there number online. Sainsbury Kitchens which is a company called DRL who also do many other Kitchen appliances sites for major brands (worth checking before you buy) are very difficult to get any assistance from. We are currently battling with them over a Hotpoint Washer Dryer which failed after 18 months. I have now had a independent enginner out as per advice from consumer direct. Its sounds hopefully the engineer can help me prove this product has an inherant fault.

If you have to go all the way with them I dont think a small claim would be that costly and if you speak to consumer direct you feel confident of the outcome one way or another and know if you are likely to get success

I dont think writing to Sainsbury will make much difference as this is not them they only sell under license. I could be wrong but that is my experience so far.

consumer direct have been brilliant though. Sainsbury Kitchen Appliances (and Hotpoint) and have been lacking in empathy, very dogmatic and have taken no responsibility at all thus far so dont expect much help from them I would say.