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Mobile phone contract
xdaisyx
Posts: 485 Forumite
I have posted this on the mobile board too but any help would be great
2 years ago i needed a new mobile, i was still in contract with O2 and for what they wanted to charge me for a new phone, it was cheaper to go to CPW and take out another contract and get the phone "free", i did this and used my original sim with O2 in it because i was on such a great deal.
12 months passed , no problems, i ring up to cancel the CPW sim, i was told that i could keep the sim "free" of charge, they would credit my account with the full 12 months credit...so obviously i kept it, cancelled my dd because as far as i was concerned that was it, spare sim for emergencies
about a month later i received a bill stating my dd was cancelled and i owed £20 odd pound, i rang them, they apologised, and said it was to do with the cross over dates of my contract or something and it wont happen again, it didn't...end of story
this year (24th Feb) i ring them to cancel, same again, free for 12months..ok
today i receive a bill... a final demand bill for £52.42
i've rang them and apparently for the entire 12 months because i didnt have a dd set up on the account, ive been charged a £3.50 a month admin fee, this is something i was never told, otherwise i wouldn't have done it! its a spare sim, never been used.
it also says that "despite previous requests", ive not paid, this is the first letter i've had from them!
It says if i dont pay it, it will go to a debt recover agency, legal proceedings and a default will be registered against me.
I've told them i want this years that i agreed to on the 24th cancelling and they have told me that my 14 day period is up, because its from the day i verbally agreed to it, not the day i received the new sim.
Why wasnt this deficite on my account raised when i rang up to cancel 15 days ago?
I have definatley not had any other letters from them in the last 12months, is it up to them to prove that i have?
I was told several times this year and last year that it would be completley free and in my best interests to stay with them incase i want an upgrade as current customers would get a better deal.
Im currently waiting for a call back from a manager..any advice?
2 years ago i needed a new mobile, i was still in contract with O2 and for what they wanted to charge me for a new phone, it was cheaper to go to CPW and take out another contract and get the phone "free", i did this and used my original sim with O2 in it because i was on such a great deal.
12 months passed , no problems, i ring up to cancel the CPW sim, i was told that i could keep the sim "free" of charge, they would credit my account with the full 12 months credit...so obviously i kept it, cancelled my dd because as far as i was concerned that was it, spare sim for emergencies
about a month later i received a bill stating my dd was cancelled and i owed £20 odd pound, i rang them, they apologised, and said it was to do with the cross over dates of my contract or something and it wont happen again, it didn't...end of story
this year (24th Feb) i ring them to cancel, same again, free for 12months..ok
today i receive a bill... a final demand bill for £52.42
i've rang them and apparently for the entire 12 months because i didnt have a dd set up on the account, ive been charged a £3.50 a month admin fee, this is something i was never told, otherwise i wouldn't have done it! its a spare sim, never been used.
it also says that "despite previous requests", ive not paid, this is the first letter i've had from them!
It says if i dont pay it, it will go to a debt recover agency, legal proceedings and a default will be registered against me.
I've told them i want this years that i agreed to on the 24th cancelling and they have told me that my 14 day period is up, because its from the day i verbally agreed to it, not the day i received the new sim.
Why wasnt this deficite on my account raised when i rang up to cancel 15 days ago?
I have definatley not had any other letters from them in the last 12months, is it up to them to prove that i have?
I was told several times this year and last year that it would be completley free and in my best interests to stay with them incase i want an upgrade as current customers would get a better deal.
Im currently waiting for a call back from a manager..any advice?
0
Comments
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they cant charge you for a service you didnt use, tell them to jump x2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,0
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