British Gas failed to inform me of price increase in Click 5 tariff

zzzLazyDaisy

I don't know if the t&c's are different for the click tariffs. All I can tell you is that I have been on click 4/5/6 and have never been notified of a change.

What makes it worse, for me, is that I have NEVER been able to access the BG website - apparently this is a known problem which their IT people have been 'trying to rectify' for about three years now. Because it is their fault, I still get paper bills. But it does mean that any notices they may place on the website about defunct click tariffs and the need to request a change to the new cheaper version, never come to my notice.

I am now looking at First Utility, which is coming up cheaper than BG for me... but they are a new company and I'm not happy about the two year contract.

1carminestocky

I have a feeling First:Utility are 'buying' customers at the moment as they have suddenly appeared at the top of the switching sites for me (although the actual savings suggested are all over the place if you check out different sites). I would personally be loathe to tie myself in for 24 hours to any energy company at the moment.

doctor_benway

thats exactly what has happened to me, only just 6 months ago

however, BG were "shocked" that I had no online access :rolleyes:

it was all news to them that their system wasnt working

they sent emails saying it would be fixed in 7 days, then 14, then 28days. but all along they actually knew it hasnt worked for years.

dreadful company...

zzzLazyDaisy wrote: »

What makes it worse, for me, is that I have NEVER been able to access the BG website - apparently this is a known problem which their IT people have been 'trying to rectify' for about three years now. Because it is their fault, I still get paper bills. But it does mean that any notices they may place on the website about defunct click tariffs and the need to request a change to the new cheaper version, never come to my notice.