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Tmobile Mis-sold Google Phone??

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  • Epiphone
    Epiphone Posts: 223 Forumite
    From what I can tell you haven't been mis-sold the handset - you were happy with it before it broke so it's reasonable to assume it was fit for the original purpose you bought it for.

    Ask T-Mobile if they will lend you another handset. They may be able to do this but it won't be a G1, probably just a basic handset. You could also point out you specifically got a handset that could do all the whizz bang things so will they offer a partial line rental refund seeing as you can't use your contract to its full potential. (They'll more than likely say no but if you don't ask you don't get).

    It's a bit of hassle to get it repaired but it's going to be the least hassle in the long run.
  • maximus0983
    maximus0983 Posts: 296 Forumite
    Part of the Furniture
    fair enough. thats pretty much what i wanted to know. i did ask for a handset that worked to what i wanted it to do but it obviously hasnt and wont as far as i can see.

    easiest option is to just sell it and buy another handset offline or on PAYG.

    Simple and less hassle
    Scrimping and saving!
  • Epiphone
    Epiphone Posts: 223 Forumite
    easiest option is to just sell it and buy another handset offline or on PAYG.

    It's really not but it seems that's what you want to do and want someone to back you up with that opinion.

    Are you going to tell the potential buyer the phone doesn't work then?
  • maximus0983
    maximus0983 Posts: 296 Forumite
    Part of the Furniture
    no i will get tmobile to repair the phone as i dropped it in for repair this morning. the battery life is shoddy on all these handsets (common fault) and it doesnt do what I want it to do. it may do what someone else will want it to do.

    I would rather not suffer and chase my own tail with tmobile. like ive mentioned im perfectly happy with the contract it just the handset i was advised to take up is not doing what its supposed to do.

    i could argue with the store that sold it to me till im blue in the face or i could take the easy option out.

    im all for standing up to my rights, etc etc but i have my own business to manage now and simply put dont have time to argue with companies that take their stand and wont help at all.
    Scrimping and saving!
  • emlou2009
    emlou2009 Posts: 4,016 Forumite
    every customers dream...

    if any of what you said actually worked then there would be a lot more happy customers in the world. unfortunately there arent. the OP asked for help, i told him what they would be able to do instore for him. as he said, he doesnt have time to stand there and argue blue in the face. i've served plenty of people who do have time to do this and have passed onto customer services, legal teams etc who have been given exactly the same response. i do know what i'm talking about thank you. i think its a lot more helpful when someone asks for help to tell them what they can expect than quote laws at them which they can use to waste their time, personally! i wouldnt go as far as i can say i agree with it, but thats the way it is. i would also like to add that when i served people instore i always did my best to try to get the customer what they wanted, not everyone behind the counter is the enemy!
    Mummy to
    DS (born March 2009)

    DD (born January 2012)
  • bookworm1363
    bookworm1363 Posts: 812 Forumite
    Part of the Furniture Photogenic Combo Breaker
    emlou2009 wrote: »
    i would also like to add that when i served people instore i always did my best to try to get the customer what they wanted, not everyone behind the counter is the enemy!
    But that's my point exactly!

    If you had known that you were telling customers lies and restricting their rights, would you have been able to keep on doing so with a clear conscience to save money for your employers? From how you describe yourself, it would appear not, and that would have made you less efficient as an employee. It takes a certain brand of ruthelessness to deliberately mislead a consumer especially when we know we are all someone's customer somewhere. ;)

    I have been at both the sending and receiving ends of customer service, at fairly high levels too, and I know an awful lot of the tricks used by companies. :o
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