data proterction act / broadband slamming and talk talk

fatou256

i ask for a SAR to talk on the 29/12/2008 and i have jsut received some of th information i wanted aka sales call... and it confirmed that soemoelse order a broadband/ phone or more comomly called LLU package services on my behalf. i have a tape of the phone call from them showing clearly thisis not my voices ( i am a foreign national and as such i have a strong accent too ).

carephoen wharehoure still hasn't send all the info i wanted :

- a treue copy of the contract i signed ( they are saying it is a verbal one as per the sales call but as it wasn;t em who didi it then surely it is an invalid contract ?

thier argument goeas as follow " as this contract was concluded over the phone, the recording of the conversation in which i accepcted the termn ... consider a treu copy of the contract."however the tape showed that someone lese as orderd the package not me.

- i ask them how there procedure for copying retaining document etc... in the eventuality it goes to court but they are refusing to give out as they say no court action at the moment so need for it under the civil evidence act 1982 as this info falls out the data protection act.
- a proof all letter bill sent out to me
- a copy with all other agency to which they have fisclosed mtydata .... nothing in there either

i have paid so far 55 pounds but they have still billing me for a product i did not wanted ( theyr were caqlling me every moring until i paid so i di one morning , i am disabled also). the stil think i owed them for 67 pounds for a "free broadband "

i just wonder if i can sue them for damages ( the 55 pounds ihav epaid and breach of data protectin act) and how to go about it ? what is my next step ?

5limJim

i would say speak to citizens advice, or trading standards....

fatou256

trading standard sent two letter out to them but they have not reply. trading standard told me i may have to take the a legal route with them.

fatou256

this is my previous thread on this problem with talk talk
http://forums.moneysavingexpert.com/showthread.html?t=1347309&highlight=fatou256

and here it si the proof that ttalk talk took over my services without ewven me asking for it .




so what is my next step ?

fatou256

oh i must add i posted this docuemtn on their "FRIENDLY"memeber forusm but it seeems that they banned me and removed this post ..... becasue i was" insulting to other member "( i am quoting here from their moderator)

oldagetraveller

Manchurian accent . Surely they mean Mancunian? I'd love to be able to listen to someone and determine they're from Manchuria by their accent!
If that's the case then the person writing the notes or dealing with this really does require further education.
So OP are you French or "Manchurian"?

fatou256

i am french been living in Uk for a number of years .... i told them that i do rrarely phoen call as many peopel dont; understand me over the phoen due to my acent ( i have to repaet sevral time and more i am suffereing from audotory hallucination so sometimes i ma nto too sure who is talking to me !) moh and my carer is not m from manchester either so i do not know where is this manchunian accent come from... .. . i am not sure if i could post a some of the sales phone call .. however i did listen to it and the woman form tehe call centre hkept repeating icant heear very well and hgang up at the nd of th ephone call saying that aparently "i choose thier LLu package".

fatou256

anyone has any idea ?