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Virgin Media - False advertising?

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Comments

  • spud17
    spud17 Posts: 4,451 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    typan wrote: »
    I received a phone call today, and was offered an upgrade from 2mb to 10mb, at no extra cost, plus I get a new modem, about time too, I've had this one 9 years ! :T

    Do you know if that means, by accepting, you have entered a new 12mth contract?

    Also, if you don't mind, which area of the country are you?
    Move along, nothing to see.
  • typan
    typan Posts: 122 Forumite
    Yes they did ask if I was willing to stay with them for another 12 months, which I was going to anyway, so it wasn't really an issue, so yes, I assume you do have to take out a new contract. I'm near Stafford by the way.
  • peasantboy
    peasantboy Posts: 95 Forumite
    Interesting. If it's a new contract can you be classed as a new customer and get the 6 month deal that new customers get? £15 for 6 months then £20 for the remaining 6 months.
  • alicat71
    alicat71 Posts: 18 Forumite
    no you cant be classed as a new customer.. its just that you have accepted a new deal which you have to agree to stick with for 12mths. As your being offered a lower price for services its seen as only reasonable that you be required to agree to this
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