Desperate For Help - Blueyonder Prob

Chuffy

Hi, I've just had cable installed this morning, but cannot even get beyond the installtion disk and am absolutely loathed to phone the premium rate number for help.
When going through the install disk, it fails when it tries to get an IP address.
The error message I get is:

blueyonder installer obtained an IP address for your network adaptor, but not a default gateway.

What????

As such I cannot use the service.

Any assistance be greatly appreciated as stuck without it....

intel

Phone Blueyonder its free 150.

Chuffy

Not got the phone, just broadband.

intel

Chuffy wrote:

Not got the phone, just broadband.

Dont use the disk just plug the thing in as the install disk isnt a must
also if you want to setup the blueyonder email thats easy....

What are you on XP? and use the ethernet cable Not USB.

intel

Boardguide.

Please move back to techie forum as this could be a Modem problem.

Chuffy

Thanks Intel.

Now sorted - followed IT advice from The IT Crowd "Have you tried turning off and back on again?"

Works now - further question though - I am now moving onto next stage of set up which is going wireless for laptop.
Have now put wireless router between modem and pc, but need to enter settings - what is the normal setup for telewest/blueyoner? DCHP or PPPoE? and what are the settings I need to enter?