Best banks with UK call centres?

rainbow12

I am looking to change my current account but would like to change it to one with UK call centres. Im currently with Abbey and definitely dont want to stay with them.

The_Bug_1974

I bank with cahoot who are a seperate entity from Abbey and have a call centre located in Coventry. I have never had any problems with cahoot and I am quite surprised as I have also banked with Abbey and cahoot are miles ahead.. with customer service and satisfaction!

jonnyenglish

Don't look any further, FIRST DIRECT!

All my calls have been answered within three rings and by a person who has a personality!

A_LANCASHIRE_LAD_2

Agree First Direct cannot be beaten always answered quick , my wife was a team leader there

oldagetraveller

Smile's customer services have usually always received favourable comments on this forum and quite rightly so. Based in Stockport I think. However, calls to them are not always answered as quickly as they might be. Not on the rare occasions I've 'phoned them anyway.

monkeylugs

Alliance & Leicester are in the UK. But they have an 0870 number

pin

First Direct?
Nationwide?

cigar_2

First Direct really are good -I've been with them for over 10 years. Plus you can get £50 when you switch your account (see their homepage https://www.firstdirect.com). Quidco also do cashback, but not sure if you can combine them.

BenL

I believe Abbey are moving the call centres back to the UK.

Been a disaster moving them off-shore and loads of customers have left.

Ben

M_Thomson

Smile is pretty good at answering calls quickly most of the time. Banked with them for 5 and a half years and never had any problems.

fez_2

The Co-Operative Bank (purely UK call centre and major employers in Stockport, Manchester, Skelmersdale)

Smile, the internet bank are part of the Co-Op