Can you cancel an orange contract after 4 days?

jonnypb

Just moved from O2 to orange as I got a good deal and was told I could get reception in my area - they did an online check.

The reception is poor at the best of times so I wondered if you have a cooling off period with orange where you can return the phone and accessories (unused) and cancel the contract?

Thanks

diamonds

online it can be returned used or not BILL


......thankfully Orange dont apply such terms as 3 that breach Distance Selling Regulations.....make sure you cancel direct debit though, on returns Orange have habit of taking it out after return

diamonds

ONLINE RETURNS

TERMS:

**********Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 – Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@orange-ftgroup.com
By Fax: 08703766226
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange PCS Ltd
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL
We may charge you for our costs of recovering goods not returned to us directly ***********


http://shop.orange.co.uk/shop/terms?WT.svl=300#ordering_from_shop 2ND LINK DOWN " Ordering from the Orange shop™ online "


General terms and conditions
Ordering from the Orange shop™ online

The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order shall constitute an offer for the goods and/or services selected. We shall send you an email confirming your order to the email address supplied with your order. Acceptance of your order shall only take place when your credit card is debited or other payment method is cleared. Until then Orange reserves the right to decline the order. No binding contract is created until your order has been accepted. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English court.

Please note that:

Your order will only be accepted if received from the United Kingdom. Pay monthly orders will only be accepted from persons over the age of 18. Pay as you Go orders will only be accepted from persons over the age of 16 who hold a valid debit card.

We shall not be liable to any person for any loss or damage which may arise from the use of any information contained in any of the materials on this website. We try to update this website as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the goods and/or services you have selected as their relevant details may have changed since you last visited this website.

The images contained on the orange.co.uk website are for guidance only and actual products may differ slightly from those shown. Orange and its suppliers reserve the right to improve products and their specification without prior notice.

All goods and/or services displayed on this website are subject to availability.

All prices include VAT (but exclude delivery charges).

If you purchase a phone on a pay monthly Service Plan (eg Your Plan or an Orange Value Promise Plan) you are agreeing to a minimum contract period of at least 12 months, depending upon the Service Plan chosen. Details for terminating a pay monthly agreement are outlined in the fourth clause of the terms and conditions for the Orange Network Services.

Phones/SIM packs must not be resold, transferred or otherwise distributed for commercial purposes. Orange reserves the right to restrict purchases through the Orange Shop online to a maximum of 3 individual items per person. Any multiple orders placed will be deleted and the items will not be fulfilled, (in line with the Orange Shop on line policy of purchases being intended for personal use and not for commercial purposes).

Payment
Payment can be made by any major credit or debit card and you confirm that the card used by you to purchase goods and services from us is yours

Delivery
For security purposes pay monthly and pay as you go phones ordered from the Orange shop™ Online will be despatched to customers with an access bar in place. This will be lifted when the customer registers the phone to the Orange network. When you call to register your phone you will be required to answer certain security questions. These questions will be based on the information you provided at the time of ordering your phone.

Your rights
If you purchased the goods as a consumer as opposed to for business use, you have the right to cancel this contract. To do so you must contact us within 7 days of receipt of the goods by one of the following methods:

By Phone: Call 08000 790103 – Opening hours are 9:00am until 5:00pm Monday to Friday
By Email: channel.returns@orange-ftgroup.com
By Fax: 08703766226
By Post: Orange PCS Ltd, PO Box 10, Patchway, Bristol, BS32 4BQ

You must then return the goods (including all accessories and documentation provided with such goods) to us within 30 days of cancellation to the following address:

Orange PCS Ltd
14 DMB, Warehouse 2, Unit 6
Banbury Logistics Centre
Appletree Road Estate
Banbury
OX17 1LL
We may charge you for our costs of recovering goods not returned to us directly

jonnypb

I took out the contract instore so I think i'm stuck :mad:

noah271007

jonnypb wrote: »

I took out the contract instore so I think i'm stuck :mad:

Don't they have 2 weeks cooling period if you take out contract in store??

jonnypb

noah271007 wrote: »

Don't they have 2 weeks cooling period if you take out contract in store??

apparently not if you take out the contract instore :mad: won't get an answer until monday as the area manager doesn't work weekends :rolleyes:

noah271007

I just taken a new contract with Vodafone in store. And their policy is I can cancel the contract/change price plan/ or handset within the 14 days cooling period, after that you're stuck!!

noah271007

Look at your contract carefully and see if there's any reference to 14 days return - i would have thought contracts taken from in stores would be 14 days and over the phone/internet 7 days??

Or it varies??

benbranson

There is no right to return anything bought in any store, unless it is faulty or not as described. Depends on individual retailers whether they will let you return it or not if you've just changed your mind, sounds like vodafone will, I don't think Orange do though.

You could try arguing that it is not as described as it doesn't work where they said it would, wouldn't hold out much hope though. Sorry.

jonnypb

Was on the phone to orange customer services earlier and they did a signal strength check of my postcode and said it was poor. They were disgusted that I was told it was very good signal strength instore and they said they'd have no problem in cancelling the contract but I'd have to go back to the store to do it. The nice lady told me to ring them when I'm instore if there are any issues when the manager is there.

She's marked on my account the tests we ran through and that the signal strength was non exsistant in my area

Fingers crossed that I can still get out of it

I'll let you know the outcome....

diamonds

thats a nice GEM of a CSR on 150 - get her extention number let us know